Customer Service Representative

FASTSIGNS Parker/Castle Rock; Indianapolis (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Paid time off

Paid vacation and holidays

Ongoing training opportunities

Job summary

FASTSIGNS Parker/Castle Rock in Indianapolis, IN is seeking a Customer Service Representative to join our team. You will be the first point of contact for inquiries, prepare estimates, and manage the sales process from inquiry to order fulfillment.

The role emphasizes building long-term relationships with B2B clients and collaborating with production teams to meet client needs. The ideal candidate has 2+ years in customer-facing roles, strong communication skills, and a professional demeanor.

Qualifications

• 2+ years in customer-facing roles.
• Friendly, approachable and professional demeanor.
• Strong written and verbal communication skills.
• Proficient with CRM, MS Office and email platforms.

Responsibilities

• Serve as the first point of contact for inbound calls and inquiries.
• Prepare estimates, create proposals, and manage the sales process from inquiry to order.
• Collaborate with production and installation teams to meet client needs.
• Participate in daily meetings and sales strategy sessions.
• Build and maintain long-term relationships with B2B clients.
• Make outbound calls to generate opportunities and close sales.

Skills

Customer communication

CRM systems

Microsoft Office

Phone & email etiquette

B2B experience

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Email platforms

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Paid time off

FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!

Benefits/Perks

• Competitive Pay
• Paid Vacation and Holidays
• Performance Bonus
• Ongoing Training Opportunities

Position Overview

We are looking for a friendly and professional customer service representative who excels at building relationships and thrives in a fast-paced environment. The ideal candidate will bring B2B sales experience, strong communication skills, and a calm, solution-focused approach under pressure.

A Successful FASTSIGNS Customer Service Representative Will

• Serve as the first point of contact for inbound calls, emails, and online inquiries
• Prepare estimates, create proposals, and manage the sales process from inquiry to order fulfillment
• Collaborate with the production and installation teams to ensure client needs are met
• Contribute to daily team meetings and sales strategy sessions
• Build and maintain long-term relationships with B2B clients
• Make outbound calls and follow up with business clients to generate opportunities and close sales

Ideal Qualifications For FASTSIGNS Customer Service Representative

• 2+ years of experience in customer facing roles
• Friendly, approachable personality with a professional demeanor
• Strong communication skills via phone and email
• Ability to stay composed and effective under pressure
• Organized and detail-oriented, with the ability to manage multiple priorities
• Comfortable with CRM systems, Microsoft Office, and email platforms
• High school diploma or equivalent
• Great listening and organization skills
• Ability to sit for long periods (4 hours or more)
• Ability to view a computer screen for long periods (4 hours or more)

Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.

Compensation: $18.00 - $25.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.