Customer Service Representative

Tmc Transportation, Inc; Des Moines (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) Plan

Employee Ownership - ESOP!

Generous Vacation

Job summary

TMC Transportation, headquartered in Des Moines, IA, is seeking a full-time Customer Service Representative to manage ongoing relationships with customers, accept freight, resolve issues, and ensure client requirements are met.

Based in Des Moines, you will work Monday–Friday, 7am–4:30pm, with responsibilities including developing customer relationships, coordinating with drivers, and using company systems to log shipments and track loads.

Qualifications

• Four-year degree, preferably in Transportation and Logistics.
• Transportation, trucking or load planning experience REQUIRED.
• Excellent interpersonal and problem-solving skills; detail-oriented.

Responsibilities

• Develop and maintain relationships with customers.
• Review incoming trucks and book freight for available lanes.
• Communicate with customers, sales, fleet managers and internal personnel.
• Enter customer data and shipping instructions into a computer database.
• Utilize web-based technology to gather and track operation data.

Skills

Load planning

Customer service

Problem solving

Attention to detail

Interpersonal skills

Education

Bachelor's degree in Transportation and Logistics

Job description

TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.

TMC Offers:

• 401(k) Plan
• Employee Ownership - ESOP!
• Generous Vacation

TMC Transportation has an immediate full-time opening for a Customer Service Representative working out of our office in Des Moines, IA.

SHIFT: Monday-Friday, 7am-4:30pm

PRIMARY FUNCTION:

The primary function of a Customer Service Rep is to manage ongoing relationships with customers within a designated area by accepting freight, resolving issues, and maintaining customer requirements.

DUTIES AND RESPONSIBILITIES:

• Develop and maintain relationships with customers
• Obtain and upkeep driver and company productivity goals are being met
• Review a list on incoming trucks while speaking directly with customers to take load information and book freight on all available trucks
• Ability to maintain assigned territory of customers
• Maintain and log pre-booked freight that cannot be immediately assigned
• Contact new and existing customers to solicit additional freight, as necessary to load trucks within the designated area
• Research and resolve customer inquiries and problem
• Effectively communicate with customers, sales, fleet managers, and other internal personnel
• Participate in total quality management and process improvement teams
• Utilize web-based technology to gather and track operation data
• Enter customer data and shipping instructions into a computer database

MINIMUM QUALIFICATIONS/EXPERIENCE:

• Four-year degree, preferably in Transportation and Logistics
• Transportation, trucking or load planning experience REQUIRED
• Fluent in keyboard proficiency and 10-key
• Ability to plan, organize, be attentive to detail and possess a strong problem-solving skill
• Excellent interpersonal skills
• Ability to function in a fast-paced work environment and tolerate stress
• Ability to write routine reports and correspondence

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Must be able to sit and use a telephone and computer simultaneously for extended periods of time
• Must be able to speak and hear clearly in a high volume telephone environment