Customer Service Representative

Recovery Monitoring Solutions LLC; Richmond (TX); On-site; USD 20,664,000 - 34,440,000; Full time

Job summary

Recovery Monitoring Solutions LLC is seeking a detail-oriented professional to install, maintain, and manage electronic monitoring devices, including alcohol and location monitoring equipment. The role requires daily travel to surrounding counties and participation in an on-call rotation to support Fort Bend County, with overnight assignments when necessary.

The role emphasizes strong customer service, reliable transportation, and the ability to multitask in a fast-paced environment while

Qualifications

• Minimum of six (6) months of customer service experience.
• Must pass a background check.
• Must have reliable transportation and a valid driver's license.
• Willingness to travel to neighboring counties up to 30% of the time.

Responsibilities

• Install, remove, and maintain electronic monitoring equipment and provide professional customer service.
• Schedule installation and maintenance appointments for referrals and clients.
• Monitor and manage daily communications, alerts, and maintenance issues.
• Create and manage client accounts, track activity, and collect payments.
• Submit participant completion, non-compliance, and payment reports to supervising agencies.
• Administer urine analysis drug testing per protocol (training provided).
• Coordinate daily billing and equipment maintenance communications.
• Participate in on-call rotations as assigned.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

MS Office 365

Tools

Microsoft Office 365

Job description

Position SummaryThe individual in this role is responsible for administering drug testing services and installing, maintaining, and managing electronic monitoring devices, including alcohol and location monitoring equipment. The employee will be assigned a primary duty area—either drug testing or electronic monitoring installation—but must be willing and able to perform duties in the alternate area as needed on a daily, weekly, ad hoc, or rotating basis, as directed by management.This position requires travel to surrounding areas to perform assigned duties and participation in an on-call rotational schedule supporting Fort Bend County, which may include overnight assignments when necessary.Essential FunctionsMeet clients to install, remove, or perform maintenance on electronic monitoring equipment and provide professional customer service to clients and supervising agencies.Schedule installation appointments for new referrals and maintenance appointments for existing clients.Monitor and manage daily communications, equipment alerts, and maintenance-related issues.Create and manage individual client accounts, track participant activity, and collect payments for services rendered.Prepare and submit participant completion, non-compliance, and payment reports to appropriate supervising agencies.Administer urine analysis drug testing in accordance with established protocols and chain-of-custody procedures (training provided).Coordinate daily communication related to billing and equipment maintenance.Participate in on-call rotations as assigned.Basic QualificationsMinimum of six (6) months of customer service experienceAbility to pass a background check, must have reliable transportation (company will pay milage) and must have valid drivers licenseWill be required to travel to neighboring counties 30% of the timeKnowledge, Skills, and AbilitiesDemonstrated ability to work effectively under pressure while maintaining professionalism, composure, and a positive demeanor.Strong interpersonal, communication, and organizational skills.Ability to prioritize tasks appropriately and complete assignments in a timely and efficient manner.Proven ability to multitask and perform effectively in a fast-paced environment with frequent interruptions.Proficiency in Microsoft Office 365 applications.Physical ability to bend, stoop, and lift objects up to ten (10) pounds, and maintain the mobility required to perform the essential functions of the position.