Customer Service Representative

Talentify; De Soto (KS); On-site; USD 34,000 - 41,000; Full time

Job summary

Talentify in De Soto, KS seeks a Customer Service Representative to handle procurement activities, forecast management, and vendor coordination. The role ensures timely delivery and aligns with client strategies in a fast-paced environment.

The candidate should have a high school diploma or equivalent with 1+ year procurement experience, excellent customer service, and strong MS Office/ERP skills. On-site position with standard daytime hours.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 1+ year experience in procurement.
• Excellent customer service.
• Proficiency with MS Office and ERP/inventory systems.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong verbal and written communication skills.

Responsibilities

• Perform procurement activities to meet demand and align with Client purchasing strategies.
• Review and approve inventory forecasts from ERP or Inventory Management applications.
• Review and approve replenishment recommendations from ERP/Inventory management tools.
• Assess existing orders to determine actions for expediting or de-expediting for timely delivery.
• Place purchase requisitions and vendor purchase orders.
• Research and recommend vendors/items to meet quality, pricing, and delivery standards.
• Monitor quality and timeliness of supplied products; coordinate returns or replacements as needed.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate liquidation as required.
• Follow up on purchase orders with vendors to ensure timely delivery and communicate status to customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with suppliers and customers.
• Research and resolve payables nonconformance with suppliers.
• Identify opportunities for customer cost savings and document them.
• Produce customer KPI measurement data.
• Follow client SOPs and LEAN operating practices.

Skills

Customer service

Vendor management

MS Office

ERP familiarity

Attention to detail

Communication skills

Self-motivated

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

ERP systems

Inventory management software

Vendor portals

Job description

Customer Service Representative
Location: De Soto, KS 66018
Duration:6+ Months (Temp to hire)
Pay rate range: $25 -$ 30 /hr on W2 (All inclusive)
Mon-Fri 8a-430p
Job Description

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Client purchasing strategies.
• Review and approve assigned inventory forecasts produced by Client inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by Client inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all client and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Job Qualifications:

• High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:
• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.