Customer Service Representative - Integrated Supply

MillenniumSoft Inc; De Soto (KS); On-site; USD 29,000 - 40,000; Full time

Job summary

Sonepar Vallen in De Soto, KS is seeking Storeroom Customer Service Representatives to support on-site purchasing and order tracking, ensuring price, quality and timely delivery that meet the organization's standards.

This in-person role operates Monday through Friday, 8:00 a.m. to 4:30 p.m., is temp-to-hire, and requires solid computer skills. SXE/SAP experience is helpful but not required; steel-toe shoes and business casual dress are required.

Qualifications

• High school diploma or equivalent. Bachelor’s degree in a related field preferred.
• 1+ years of experience in procurement preferred.
• CPM certification preferred.
• Excellent customer service.
• Computer skills and aptitude to learn ERP and Inventory Management applications.
• MS Office proficiency.

Responsibilities

• Perform procurement activities to meet demand and align with purchasing strategies.
• Review and approve inventory forecasts.
• Review and approve daily replenishment recommendations.
• Assess orders for expediting or de-expediting.
• Place purchase requisitions and vendor purchase orders.
• Research and select vendors to meet quality and price standards.
• Monitor quality and timeliness of products; coordinate returns/replacements.
• Coordinate vendor returns for aging/overstock items and other liquidation tasks.
• Follow up on PO status with vendors and communicate with customers.

Skills

Customer service

Verbal & written comms

Education

High school diploma

Bachelor’s degree preferred

Tools

SXE

SAP

MS Office

Job description

• Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
• Hours: Mon-Fri 8a-430p
• Temp to hire
• This is an in person on-site position.
• Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.
• Will receive orders in system once delivered.
• Will assist with reconciliation on invoices.
• Computer experience required.
• SXE and SAP experience helpful but not required.
• Must be able to easily navigate new computer systems.
• Will work with Storeroom Attendants onsite
• Dress code: Business casual
• May be asked to assist in Storeroom (though this is rare)
• Experience preferred over education.

Job Id: 3385-1 AO65329

Location: De Soto, KS

Pay Rate: $25.00 / hr

Client Name: Sonepar Vallen

Summary

• Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to Vallen’s customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.
• Hours: Mon-Fri 8a-430p
• Temp to hire
• This is an in person on-site position.
• Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.
• Will receive orders in system once delivered.
• Will assist with reconciliation on invoices.
• Computer experience required.
• SXE and SAP experience helpful but not required.
• Must be able to easily navigate new computer systems.
• Will work with Storeroom Attendants onsite
• Dress code: Business casual
• Steel toe shoes required.
• May be asked to assist in Storeroom (though this is rare)
• Experience preferred over education.

Responsibilities

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen’s purchasing strategies.
• Review and approve assigned inventory forecasts produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by Vallen’s inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Requirements

High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.

Skills

• Customer Services representative
• Strong verbal and written communication skills.