Sales - Customer Service Representative - Integrated Supply

Cephas Consultancy Services Private Limited; De Soto (KS); On-site; USD 35,000 - 52,000; Full time

Job summary

Cephas Consultancy Services Private Limited in De Soto, Kansas, seeks a Sales - Customer Service Representative for Integrated Supply to be on-site and support purchasing, order tracking and reconciliation. You will assist with creating purchase orders, track orders, and coordinate with Storeroom Attendants to ensure timely delivery.

Experience with ERP systems (SAP helpful) and MS Office is valued. A high school diploma and procurement experience are preferred; dress code is business casual and

Qualifications

• High school diploma or equivalent; degree preferred.
• 1+ year procurement experience preferred.
• CPM certification preferred.
• Excellent customer service and communication.
• Proficiency with MS-Office and ERP systems.

Responsibilities

• Perform procurement activities to meet customer demand and align with purchasing strategies.
• Review and approve inventory forecasts and replenishment recommendations.
• Place purchase requisitions and vendor purchase orders.
• Research and select vendors ensuring quality, price and timely delivery.
• Monitor supplier performance and coordinate returns or replacements as needed.
• Follow up on purchase orders and communicate order status to customers.
• Maintain supplier relationships and document customer cost savings.
• Follow LEAN practices and keep the worksite professional.

Skills

Customer Service

ERP Systems

MS Office

SAP

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

SAP

Job description

Sales - Customer Service Representative - Integrated Supply

Cephas Consultancy Services Private Limited De Soto, Kansas, United States

About this position

Job Id :CLI-45802-4

Job Type: contractual

?Storeroom Customer Service Representatives (CSRs) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization's standards of price, quality, timing, and reliability of supply.?

Hours: Mon-Fri 8a-430p

Temp to hire

This is an in person on-site position.

Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.

Will receive orders in system once delivered.

Will assist with reconciliation on invoices.

Computer experience required.

SXE and SAP experience helpful but not required.

Must be able to easily navigate new computer systems.

Will work with Storeroom Attendants onsite

Dress code: Business casual

May be asked to assist in Storeroom (though this is rare)

Experience preferred over education.

Requirements

High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:

• Excellent customer service.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Mathematical aptitude for basic calculations.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.

Responsibilities

• Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies.
• Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application.
• Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application.
• Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
• Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer’s quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Produce customer KPI measurement data.
• Follow all customer Standard Operating Procedures.
• Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Skills

Customer Services representative --> ?Storeroom Customer Service Representatives (CSRS) typically reside at a customer location and are responsible for providing exceptional service to customers by purchasing products, goods and materials (stock and/or non-stock, or stock buy) that meet the organization’s standards of price, quality, timing, and reliability of supply.?Hours: Mon-Fri 8a-430pTemp to hireThis is an in person on‑site position.Will assist with creating purchase orders, tracking orders, procurement requests for items to be ordered, and follow through on orders until delivered.Will receive orders in system once delivered.Will assist with reconciliation on invoices.Computer experience required.SXE and SAP experience helpful but not required.Must be able to easily navigate new computer systems.Will work with Storeroom Attendants onsiteDress code: Business casualSteel toe shoes required.May be asked to assist in Storeroom (though this is rare)Experience preferred over education. Requirements: High school diploma or equivalent. Bachelor’s degree in a related field (e.g., Business, Finance, etc.) preferred. 1+ years of experience in the field of Procurement preferred. CPM certification preferred. Other relevant experience includes:Excellent customer service. Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications. Mathematical aptitude for basic calculations. Self-starter with the ability to work independently. Strong attention to detail and accuracy. Demonstrated strong attention to detail, organizational and execution skills. Proficiency with MS-Office products. Strong verbal and written communication skills. Responsibilities: Perform procurement activities to ensure the customer’s current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with purchasing strategies. Review and approve assigned inventory forecasts produced by inventory management or other Enterprise Resource Planning application. Review and approve daily replenishment recommendations produced by inventory management or other Enterprise Resource Planning application. Assess existing orders to determine action for expediting or de-expediting for optimal delivery. Place purchase requisitions and vendor purchase orders. Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer’s quality, pricing, and delivery standards. Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items. Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required. Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers. Communicate with vendors to resolve problems with timeliness and product quality. Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers. Research and resolve account payables nonconformance with suppliers. Identify opportunities for and document customer cost savings. Produce customer KPI measurement data. Follow all customer Standard Operating Procedures. Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times. Perform other duties as assigned.