Sales - Customer Service Representative - Integrated Supply

The Employee Connect; De Soto (KS); On-site; USD 32,000 - 34,000; Full time

Job summary

The Employee Connect is hiring for a Sales - Customer Service Representative role at a customer facility in De Soto, Kansas. This contract position is full-time, onsite, with a 6-month term and potential extension.

You will handle orders, quotes and inquiries, acting as the main contact for plant customers and coordinating with vendors. Ideal candidates have 2+ years in customer service or inside sales, strong communication skills, and proficiency in Office and ERP systems.

Qualifications

• 2+ years in customer service or inside sales.
• Proficient with Microsoft Office and an ERP system.
• Clear phone and written communication skills.
• Strong follow-through and attention to detail.
• Must be able to work onsite at a customer facility.

Responsibilities

• Process customer orders, quotes and returns accurately.
• Answer product, pricing and delivery questions by phone and email.
• Source hard-to-find items through vendors and catalogs.
• Track open orders and follow up on late shipments.
• Maintain accurate records in the ERP system.
• Build strong relationships with onsite plant customers.

Skills

Customer service

Inside sales

Phone communication

Written communication

Attention to detail

Tools

Microsoft Office

ERP system

Job description

Sales - Customer Service Representative - Integrated Supply

Location: De Soto, Kansas

Shift/Schedule: Full-time, day shift, Monday to Friday

Pay/Compensation: $23.00 to $25.00 per hour

About the Role

An established industrial supply distributor is hiring a Customer Service Representative for an onsite integrated supply program. You will be the go-to contact for plant customers ordering parts and supplies. This contract suits a service-minded professional who enjoys solving problems quickly.

Assignment Details

• Contract assignment, 6 months with possible extension
• Work setting: onsite
• Openings: 1
• Anticipated start: within the next two to three weeks

Core Responsibilities

• Process customer orders, quotes and returns accurately
• Answer product, pricing and delivery questions by phone and email
• Source hard-to-find items through vendors and catalogs
• Track open orders and follow up on late shipments
• Maintain accurate records in the ERP system
• Build strong relationships with onsite plant customers

Required Qualifications

• 2 or more years of customer service or inside sales experience
• Proficiency with Microsoft Office and an ERP system
• Clear phone and written communication skills
• Strong follow-through and attention to detail
• Able to work onsite at a customer facility

Preferred Qualifications

• Industrial, MRO or safety products experience
• SAP or Oracle ERP experience
• Purchasing or procurement background
• Prior work in a fast-paced distribution or industrial setting
• Willingness to cross-train in receiving, shipping and inventory
• Strong record of attendance and safe work habits

Work Environment

• Clean, organized warehouse or storeroom setting
• Safety-first culture with required PPE provided onsite
• Steady workload with clear daily priorities
• Regular standing, walking, bending and lifting
• Supportive supervisors and a team-based environment

Who Thrives Here

• Dependable workers who show up on time every day
• Detail-minded people who take pride in accurate counts
• Self-starters who keep busy without constant direction
• Team players who help out wherever needed
• People who follow safety rules without shortcuts
• Anyone looking for steady, hands-on work

Benefits & Pay

• Pay: $23.00 to $25.00 per hour
• Consistent weekday schedule
• Contract employment through The Employee Connect
• Clear assignment dates with a possible extension
• Fast, simple application and interview process
• Dedicated recruiter support from application through assignment end

Screening Questions

1. How many years of customer service or inside sales experience do you have?
2. Which ERP or order systems have you used?
3. Describe a time you resolved a difficult customer order issue.