Customer Service Representative

National Dentex; De Pere (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holidays

Vacation time

Sick time

401K with company contribution

Tuition reimbursement

Job summary

National Dentex in De Pere, WI is seeking a Customer Service Representative to support staff and dental offices. You will answer phones, process calls, troubleshoot basic issues, and help manage accounts and new doctor submissions.

The regular hours are 8:00 AM to 5:00 PM, Monday through Friday. This full-time role offers benefits including health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and tuition reimbursement.

Qualifications

• Must read, write, speak and understand English.
• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbal communication by telephone with a positive demeanor.
• Verbal communication with staff at all levels with a positive demeanor.
• Takes initiative and attention to detail.

Responsibilities

• Answer phones in a timely manner.
• Process outgoing calls in a timely manner.
• Troubleshoot basic technical issues and coordinate with doctors.
• Build relationships with staff in customer offices.
• Analyze remakes by customer and resolve issues.
• Perform cross-selling and sales calls.
• Maintain and update doctor accounts in the system.
• Schedule pickups and monitor case tracking.
• Submit new doctors to LMS and manage new accounts.
• All other duties as assigned.

Skills

Read/Write English

MS Office

Typing

Telephone communication

Initiative

Attention to detail

Education

High school diploma or equivalent

3+ years dental/customer service experience (preferred)

Tools

Microsoft Office

LMS (learning management system)

Job description

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Lord's Dental Studio in De Pere, WI.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer phones in a timely manner
• Process outgoing calls in a timely manner
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
• Analyze remakes by customer and ensure any issues are resolved
• Perform cross-selling and sales calls
• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule pickups when necessary and check case tracking for individual offices
• Submit new doctors to LMS
• Manage and set up new accounts
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Attention to detail and accuracy

Minimum Education and Experience Required:

• Required: High school diploma or equivalent
• Preferred: Minimum 3 years of experience in a dental environment / customer service experience

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 25 pounds
• Read and interpret prescriptions and other required documentation
• Ability to effectively communicate technical information
• Vision capabilities: depth perception, attention to detail, and/or color

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Education

Required

High School or Equivalent or better.

Experience

Preferred

Minimum three (3) years of experience in a dental environment / customer service experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.