Customer Service Relations

National Dentex, LLC; Heber Springs (AR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holidays

Paid vacation

Paid sick leave

401K with company contribution

Tuition reimbursement

Job summary

National Dentex, LLC seeks a Full Time Customer Service Relations representative at NDX Green Dental Lab in Heber Springs, AR. You will act as liaison between accounts and laboratory technicians, support case design and documentation, and assist doctors on implant or other treatment plans.

Regular hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. The position offers benefits including health, dental, vision, disability, life insurance, paid time off, 401K, and tuition reimbursement.

Qualifications

• Must read, write, speak English
• Attention to detail and accuracy
• Customer service focused
• Technical skills to handle doctor concerns/complaints
• Patience in dealing with potentially frustrating situations
• Excellent communication skills
• Dental procedures proficiency
• Proficient with various computer programs
• Ability to work well with technical laboratory staff

Responsibilities

• Act as liaison between accounts and laboratory technicians.
• Perform dental procedures when requested by management.
• Evaluate dental cases in the laboratory when requested.
• Participate in continuing education courses or seminars.
• Work with technicians to critique or assist with case design for function and aesthetics.
• Assist doctors on treatment plans for implant or other cases.
• Represent laboratory at trade shows, study groups, seminars or other functions.
• Consult with accounts regarding procedures or materials to improve quality and reduce repairs/remakes.
• Assist accounts on-site operatory with difficult cases or patients.
• Review case critic forms and discuss with accounts and lab personnel to eliminate problems.
• Call new accounts to identify preferences and establish Lab/Dr. relationships.
• All other duties as assigned.

Skills

Communication skills

English proficiency

Customer service

Attention to detail

Technical skills

Dental procedures

Patience

Computer skills

Team collaboration

Education

High school diploma or GED

Dental lab training

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Green Dental Lab in Heber Springs, AR for a Full Time Customer Service Relations.

The regular hours for this position are 8:00 a.m. to 5:00 p.m. Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Act as liaison between accounts and laboratory technicians on questions regarding case design working times or other areas of concern.
• Perform dental procedures when so requested or required by laboratory upper management.
• Evaluate dental cases in laboratory when requested by laboratory accounts or necessitated by difficulties of case.
• Participate in continuing education courses or seminars provided by the laboratory if needed in either a presentation or support capacity.
• Work with technicians to critique or assist with design of cases for function and aesthetics.
• Assist doctors on treatment plans for implant or other type cases.
• Represent laboratory at trade shows, study groups, seminars or other functions as requested by management.
• Consult with accounts regarding procedures or materials they use in an attempt to improve the quality of their work and reduce repairs/remakes.
• Assist accounts on-site operatory with difficult cases or patients.
• Review case critic forms and discuss with accounts and appropriate lab personnel to eliminate problems.
• Call new accounts to identify preferences and establish an initial Lab/Dr. relationship.
• All other duties as assigned.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Attention to detail and accuracy
• Customer service focused
• Technical Skills to handle doctor concerns/complaints
• Patience in dealing with potentially frustrating situations
• Excellent communication skills
• Dental procedures proficiency
• Proficient with various computer programs
• Ability to work well with technical laboratory staff

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent
• Technical skills in a variety of dental lab areas
• 5-10 years of digital dental experience
• Dental Terminology
• Customer service or sales experience preferred