Customer Service Representative

Taylor Corporation; Dayton (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Enterprise Solutions is seeking a Customer Service Representative to join our Dayton, OH in‑office team. You will handle inquiries via phone, email, and chat, resolve complex issues, and maintain CRM records to ensure smooth order processing.

The role requires strong communication, problem-solving and proficiency with CRM systems and Microsoft Office. DailyPay is offered, with standard hours Monday–Friday, 8:00am–5:00pm.

Qualifications

• Must have some experience in the field or related area.
• Exceptional communication skills, both verbal and written.
• Proficient in using customer service software, Microsoft Office and CRM systems.
• Ability to sit for extended periods while working on a computer.
• High School diploma required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism.
• Resolve complex issues and provide timely solutions.
• Proactively communicate matters affecting orders, including due dates and changes.
• Understand order specifications to ensure smooth processing.
• Adhere to customer response time expectations.
• Process orders, returns, and exchanges per policies.
• Maintain accurate CRM records of interactions and transactions.
• Collaborate with cross‑functional teams to improve service.
• Analyze feedback to identify trends and improve processes.
• Stay informed about product updates and industry best practices.

Skills

Communication

Customer service

Problem-solving

Microsoft Office

CRM familiarity

Education

High School diploma

2 years college

Salesforce.com knowledge

Tools

Salesforce

CRM systems

MS Office

Job description

Join Our Team!Benefits Start Day 1Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.Ready to reach your potential? It’s time to look at Taylor.Your Opportunity:Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton,OH . This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experienceWork Authorization : To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.Your Hours: Monday - Friday, 8:00am - 5:00pmYour Responsibilities:Respond to customer inquiries via phone, email, and chat with professionalism and expertiseResolve complex issues and provide solutions in a timely manner, ensuring customer satisfactionProactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problemsUnderstand the specifications of each order to ensure smooth internal processingAdherence to customer expected response timesProcess orders, returns, and exchanges, while ensuring compliance with company policiesMaintain accurate records of customer interactions and transactions in the CRM systemCollaborate with cross-functional teams to address customer needs and enhance service deliveryAnalyze customer feedback and identify trends to improve processes and service qualityStay informed about product updates, industry trends, and best practices to enhance service effectivenessYou Must Have:Must have some experience in the field or in a related areaExceptional communication skills, both verbal and written, with a strong ability to convey information clearlyProven problem-solving skills and the ability to think critically in high-pressure situationsProficient in using customer service software, Microsoft Office and CRM systemsAbility to sit for extended periods while working on a computerHigh School diplomaWe Would Also Prefer:2 years of collegePrint, marketing, or promotional product experience and/or Salesforce.com knowledge a plusAdvanced computer experience and ability to implement new technologiesTaylor is proud to now offer \"DailyPay\". With \"DailyPay\", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/About Taylor Corporationhttps://www.youtube.com/watch?v=pdXOC8HM-NMOne of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.The Employer retains the right to change or assign other duties to this position.Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.