Customer Service Representative II

Taylor Corporation; White Bear Lake (MN); On-site; USD 26,000 - 29,000; Full time

Job summary

Taymark, a Taylor company, is seeking a Customer Service Representative for our White Bear Lake, MN facility. You will handle calls, assist sales reps, and process orders for custom paper products to ensure excellent customer experiences.

Position is Monday–Friday, 8:00am–5:00pm with seasonal weekend needs. DailyPay is available, and candidates must be authorized to work in the U.S. without sponsorship.

Qualifications

• Strong interpersonal and communication skills are required.
• Ability to sell and analyze customer needs effectively.
• Must stay organized and manage multiple projects with attention to detail.

Responsibilities

• Answer incoming customer and representative calls and manage phone inquiries.
• Coordinate with sales reps to complete orders or quotes.
• Design, quote and process orders for custom paper products.
• Address dealer questions on shipped orders and update orders timely.
• Maintain a clean, professional workspace and collaborate across departments.
• Build and maintain strong customer relationships.

Skills

Interpersonal communication

Sales

Analytical skills

Organizational skills

Attention to detail

MS Office proficiency

Written & verbal communication

Composure under pressure

Tools

MS Office

Excel

Job description

Come Work with Us! Benefits Available Day 1 - No Waiting Period! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor.

Your Opportunity

Taymark, a Taylor company, is looking for a Customer Service Representative to join our team in our White Bear Lake, MN facility! As a CSR you will be empowered with tools and resources to create an extraordinary customer experience. If you are passionate about customer care, this is the opportunity for you!

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities

• Answering incoming customer and representative calls –phone system accountability.
• Contact sales reps with questions to complete the order or quote.
• Design, quote and process orders for custom paper products.
• Address dealers’ questions on shipped orders.
• Maintain and clean and professional workspace Works with various departments to fulfill the customer’s needs over the phone.
• Enters rework orders, change orders, and updates to orders timely.
• Applies credits, and processes reprints.
• Develops and maintains relationship with customers.
• Maintains a minimum standard of performance as measured by the department.
• These measurements may change from time to time and shall be clearly communicated to the rep.
• Demonstrate respect for the potential and significance of every individual on the team.
• Demonstrate passion for customers and our work.
• Believe that there is always a better way.
• Embrace personal, as well as shared responsibility and accountability.
• Help in other areas as needed.

Your Shift

Monday - Friday from 8:00am - 5:00pm (weekends as needed based on seasonal workload)

You Must Have

• Strong interpersonal and communication skill
• Strong sales and analytical skills
• The ability to be organized and manage and prioritize multiple projects simultaneously
• Excellent attention to detail
• Intermediate/Advanced-level computer knowledge and software proficiency in MS Office and Excel
• Effective written and oral skills with the ability to comprehend and follow detailed instructions
• Ability to remain pleasant under extreme pressure and during difficult circumstances
• Ability to be cheerful, trustworthy, and loyal to those who are absent

Compensation

The anticipated hourly range for this position is $19.00 - $21.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Employer Statements

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Company Culture

Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. Join more than a company become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.