Inbound Customer Service Center Representative

Taylor Corporation; Pompano Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Hybrid work model

Daily Pay on first day

Job summary

Taylor Corporation is seeking an Inbound Customer Service Representative for ComplyRight in Pompano Beach, FL. This hybrid role combines in-office days on Wednesdays and Thursdays with remote work on other days to support both Direct and Reseller customer service needs.

The position requires a high school diploma, 1+ year of customer service experience, and strong communication and problem-solving skills. Daily Pay option may be available; shift is 8:30am–5pm with overtime during peak seasons.

Qualifications

• High school diploma or GED
• 1+ year of customer service experience
• Strong communication, multi-tasking and problem-solving skills
• Proficient in Microsoft Office Suite and data-entry
• Ability to work independently and in a team
• Ability to work shift hours including overtime, weekends or holidays

Responsibilities

• Assist customers regarding new and existing orders via telephone, email and web tickets
• Develop product/compliance knowledge to effectively assist customers
• Enter order information accurately following procedures
• Answer questions on pricing, order status, inventory, and more
• Provide recommendations and solutions to customers
• Document and own follow-up on issues requiring investigation
• Communicate with supervisor to ensure timely handling of requests
• Support Direct and Reseller Customer Service call centers

Job description

Come Work with Us! Taylor is proud to now offer “Daily Pay”. With “Daily Pay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Your Opportunity: ComplyRight, a division of Taylor Corporation, is looking for an Inbound Customer Service Representative to join their team in Pompano Beach, FL! Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities

• Assist customers regarding new and existing orders via telephone, email and web tickets
• Develop product/compliance expertise to effectively assist customers
• Accurately enter order information following detailed order-entry procedures
• Answer questions on pricing, order status, inventory, and more.
• Support & consult with the customer to provide recommendations and solutions.
• Document and own follow-up on customer issues or requests that require further investigation to resolve
• Communicate effectively with supervisor/team to ensure high quality and timely expedition of customer requests
• Perform other duties as assigned
• Support both our Direct and Reseller Customer Service call centers

Your Shift: 1st shift; Monday – Friday from 8:30am – 5pm. Some Saturday's and overtime scheduled during peak season. This will be a hybrid role based in Pompano Beach, FL - in-office time will be on Wednesday's and Thursday's.

You Must Have

• A high school diploma or GED
• 1+ years of experience in a customer service related field
• Strong communication, multi-tasking, attention to detail, problem-solving, and decision-making skills
• Strong verbal and written communication skills
• Proficient computer and data-entry skills; experience using the Microsoft Office Suite
• Ability to navigate multiple systems simultaneously
• Ability to work well independently as well as in a team environment
• Ability to remain professional and empathetic when handling customer concerns
• Ability to work scheduled shifts, including overtime, weekends, or holidays, as needed

The anticipated hourly range for this position is $18-$20. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.