Customer Service Representative

Taylor Corporation; United States; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

DailyPay

Job summary

Taylor Corporation is hiring a Customer Service Representative for an in-office role in Dayton, OH. You will handle complex inquiries, mentor juniors, and drive service initiatives to improve customer experience.

The ideal candidate brings strong communication, problem-solving, and CRM proficiency to an energetic team dedicated to quality support and continuous improvement.

Qualifications

• Experience in customer service or related field.
• Strong written and verbal communication skills.
• Ability to solve problems and handle high-pressure situations.
• Proficient with CRM software and Microsoft Office.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve complex issues and provide timely solutions.
• Proactively communicate order impacts and changes.
• Understand order specs to ensure smooth processing.
• Maintain accurate CRM records and reports.
• Collaborate with cross-functional teams to improve service.

Skills

Customer service expertise

Written and verbal communication

Problem solving

Education

High School diploma

2 years of college

Tools

CRM systems

Microsoft Office

Salesforce

Job description

Join Our Team!

Benefits Start Day 1

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you. Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity:

Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton,OH. This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience.

Work Authorization:

To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours:

Monday - Friday, 8:00am - 5:00pm

Your Responsibilities:

• Respond to customer inquiries via phone, email, and chat with professionalism and expertise
• Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
• Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
• Understand the specifications of each order to ensure smooth internal processing
• Adherence to customer expected response times
• Process orders, returns, and exchanges, while ensuring compliance with company policies
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with cross-functional teams to address customer needs and enhance service delivery
• Analyze customer feedback and identify trends to improve processes and service quality
• Stay informed about product updates, industry trends, and best practices to enhance service effectiveness

You Must Have:

• Must have some experience in the field or in a related area
• Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
• Proven problem-solving skills and the ability to think critically in high-pressure situations
• Proficient in using customer service software, Microsoft Office and CRM systems
• Ability to sit for extended periods while working on a computer
• High School diploma

We Would Also Prefer:

• 2 years of college
• Print, marketing, or promotional product experience and/or Salesforce.com knowledge a plus
• Advanced computer experience and ability to implement new technologies

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor.

If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.