Customer Service Representative

Jobtailor; Conshohocken (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Conshohocken, PA is seeking a skilled customer service/order processing specialist to support sales and logistics teams. You will confirm orders, provide product information, and enter or update orders using CRM, SAP, and MDG systems.

You will collaborate with planning, quality control, and logistics to expedite shipments and resolve issues while maintaining accurate records and delivering professional service to customers.

Qualifications

• A minimum of a High School Diploma or equivalent.
• Two years of experience in a customer service or quality control role is required.
• Customer service experience supporting a manufacturing environment is preferred.
• A Bachelor's Degree in a business or technical discipline is preferred.
• Interpersonal skills and the ability to communicate in a professional manner are required.
• Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
• Computer proficiency in MS Outlook, MS Word and MS Excel is required.
• Knowledge of ISO standards is helpful.

Responsibilities

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders.
• Supports requests from sales team, as communicated via CRM, email to phone for customers.
• Use tools within MDG and SAP to fully set up business partners for use within order system.
• Issue quotes on available products and process PO’s once received.
• Determine and communicate the appropriate components of product pricing as allowed.
• Compute price, discount and gather other data related to final invoice.
• Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments.
• Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation.
• Review and audit orders daily to verify information as requested by customer.

Skills

Customer service

Communication

Teamwork

Organization

Problem solving

Education

High School diploma

Bachelor's degree preferred

Tools

SAP

MDG

CRM

MS Outlook

MS Word

MS Excel

Job description

Job Responsibilities

• Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders.
• Supports requests from sales team, as communicated via CRM, email to phone for customers.
• Use tools within MDG and SAP to fully set up business partners for use within order system.
• Issue quotes on available products and process PO’s once received.
• Determine and communicate the appropriate components of product pricing as allowed.
• Compute price, discount and gather other data related to final invoice.
• Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments.
• Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation.
• Review and audit orders daily to verify information as requested by customer.

Requirements

• A minimum of a High School Diploma or equivalent.
• Two years of experience in a customer service or quality control role is required.
• Customer service experience supporting a manufacturing environment is preferred.
• A Bachelor's Degree in a business or technical discipline is preferred.
• Interpersonal skills and the ability to communicate in a professional manner are required.
• Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
• Computer proficiency in MS Outlook, MS Word and MS Excel is required.
• Knowledge of ISO standards is helpful.