Work from Home: Customer Service Representative (Healthcare)

Sagility LLC; Texas; Hybrid; USD 15,153 - 19,286; Full time

Benefits offered by this job

Daily pay

Medical, Dental, and Vision coverage

401(k) with employer contribution

Paid Time Off (PTO)

Job summary

Sagility LLC is seeking Remote Customer Service Representatives to join their team. This role involves providing compassionate and professional support from the comfort of your home. The position offers competitive pay ranging from $11.00 to $14.00 per hour, with additional pay for bilingual representatives.

Successful candidates will demonstrate strong communication skills, a commitment to excellence, and the ability to operate effectively in a fast-paced environment. Sagility LLC also provides comprehensive benefits after 90 days of employment.

Qualifications

• Must be 18 years or older.
• Minimum of 1 year in a customer service role.
• Typing speed of at least 25 words per minute.
• Reliable attendance with no absences in the first 90 days.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Document call details accurately.
• Meet team goals for quality and customer satisfaction.

Skills

Strong communication and interpersonal skills

Comfort in a fast‑paced environment

Proficiency in navigating computer applications

Commitment to excellence

Desire to exceed customer expectations

Education

High School Diploma or equivalent

Job description

Job Overview

Sagility is a global leader in business process management, combining cutting-edge technology with decades of healthcare expertise to enhance the member and patient experience. We are hiring Remote Customer Service Representatives for our call‑center team, offering the opportunity to provide compassionate, professional support while working from home.

Benefits

• Competitive pay: $11.00 to $14.00 per hour (bilingual representatives: $15.00 per hour)
• Performance‑based incentives
• Paid training in a virtual training environment
• Comprehensive health coverage available after 90 days of employment
• Employee wellness and engagement programs
• Career advancement opportunities (90% of leaders began as Customer Service Representatives)

Your Role

• Handle incoming calls promptly and professionally
• Research and provide effective resolutions to customer inquiries
• Accurately document call details
• Communicate empathetically and diplomatically with clear, professional articulation
• Meet team goals for quality and customer satisfaction on a daily basis

What You Bring to the Table

• Commitment to excellence and a positive attitude
• Strong communication and interpersonal skills
• Comfort in a fast‑paced, team‑oriented environment
• Proficiency in navigating computer applications
• Desire to exceed customer expectations and grow professionally
• Previous healthcare experience is a plus

Job Requirements

• Must be 18 years or older
• High School Diploma or equivalent
• Minimum of 1 year in a customer service role (single job preferred)
• Reliable attendance with no absences in the first 90 days
• Typing speed of at least 25 words per minute
• Hardwired internet connection with minimum 10Mbps upload and 25Mbps download speeds
• Secure, private work area at home
• Flexible availability, including weekends

Additional Perks

• Daily pay
• Medical, Dental, and Vision coverage
• Life insurance
• Short‑term and long‑term disability options
• Flexible Spending Account (FSA)
• Employee Assistance Program
• 401(k) with employer contribution
• Paid Time Off (PTO)
• Tuition Reimbursement

Equal Opportunity Statement

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location

Work@Home Texas (CST), United States of America