Customer Service Representative

BWI Companies, Inc.; Dallas, Fort Worth (TX, TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Health, dental & vision

FSAs & HSAs

Life & disability insurance

Paid vacation

8 paid holidays

Job summary

BWI Companies, Inc. is seeking a Customer Service Representative in Dallas, TX with agronomic or horticultural experience. You will assist walk-in customers, receive showroom inventory, merchandise products, and learn about our offerings.

The ideal candidate will be cheerful, attentive to details, organized, and able to work with minimal supervision. Benefits include a 401(k) with company match and health plans, with eight paid holidays and paid vacation.

Qualifications

• Experience in customer-facing roles or sales.
• Ability to manage showroom inventory and merchandising.
• Strong communication and attention to detail.
• Ability to follow policies and systematic methods.

Responsibilities

• Conduct front counter and telephone sales while delivering excellent customer service.
• Assist in inventory control of showroom inventory.
• Stock and merchandise shelves with products.
• Maintain a clean, organized showroom and perform housekeeping.
• Promote and take customer orders; assist outside sales as needed.
• Contact customers to share inquiries and promotional sales.
• Support overall business needs and customer satisfaction.
• Perform light office tasks.

Skills

Customer service

Sales support

Inventory control

Merchandising

Communication

Organizational skills

Job description

We are looking for a Customer Service Representative and are hoping to find someone with agronomic or horticultural experience.As part of this sales and service job, you will assist walk-in customers, receive showroom inventory, merchandise products, and learn a great deal about our products.

More specifically, you will:

• Conduct front counter and telephone sales while providing excellent customer service.
• Assist in inventory control of showroom inventory.
• Stock and merchandise shelves with products.
• Maintain a clean and organized showroom and perform general housekeeping functions, including the cleaning of floors, shelves, windows, and doors.
• Confer with new and established customer base; promote and take customer orders.
• Assist outside sales personnel to enhance communication with customer base.
• Contact customers in response to inquiries and notify them of promotional sales.
• Support the overall business success and needs of our customers.
• Perform a variety of various light office work.

The ideal candidate will:

• Cheerfully and enthusiastically care for customers’ needs.
• Accept responsibility and account for actions.
• Communicate professionally.
• Pay attention to details.
• Take initiative and complete assignments with little supervision.
• Be organized and follow policies and systematic method of performing tasks.

Key benefits include 401(k) retirement plan with generous company match, excellent health, dental & vision care plan options, flexible spending account and health savings account options, life & disability insurance, paid vacation, and 8 paid company holidays.

The candidate will be compensated based on their work experiences and skills, with the minimum starting salary for this position being $18.00 per hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.