Customer Service Representative

Storr Tractor Company; Town of Islip (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

Storr Tractor Company in Islip, NY seeks an experienced Customer Service Representative to handle incoming calls and emails for equipment parts, provide technical support, order status, and information related to parts and service repairs.

The role requires strong customer service, willingness to learn, and occasional warehouse assistance. Benefits include 401(k), health insurance, FSA, HSA, PTO, and more.

Qualifications

• Bachelor’s degree in business or technical discipline preferred.
• 2 years of turf management or turf industry experience preferred.
• Experience with power equipment and/or irrigation products preferred.
• Experience with Microsoft Office suite required.
• ERP system experience preferred.

Responsibilities

• Answer calls from customers promptly.
• Identify and assess customer needs to achieve satisfaction.
• Communicate effectively via person-to-person, phone, email, and text.
• Assist with placement of orders, refunds, or exchanges.
• Provide customer care for walk-in and telephone customers.
• Ensure customer satisfaction and professional support.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Proactive

Growth mindset

Able to lift 50 pounds

Education

Bachelor’s degree in business or technical discipline

2 years turf management or turf industry experience

Tools

ERP system experience

Power equipment knowledge

Irrigation products knowledge

Job description

We are seeking an experienced and motivated individual to join our team as a Customer Service Representative. This individual is responsible for receiving incoming customer calls and/or emails for equipment parts. They will be asked to provide technical support, order status, and general information related to customers’ parts and service repair needs. Our customer service department is dedicated to Exceeding Customer Expectations, Continuous Growth, Giving Back, Great Results, and Having Fun. The ideal customer service representative has experience in customer service, is eager to learn, and willing to take on some warehousing assistance when needed. This position is perfect for a self-starter who wants to help their team and customers equally- allowing us to Be the Best.

Essential Job Functions

• Responsible for answering calls from customers in a timely manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Ability to communicate well with others with good customer service skills including person to person, phone, email, and texting.
• Assist with placement of orders, refunds, or exchanges.
• Customer care for all walk-in customers and telephone customers.
• Ensure customer satisfaction and provide professional customer support.
• Backup in the warehouse, when needed.
• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Job Qualifications

• Bachelor’s degree in a business or technical discipline ispreferred
• OR 2 years of experience in turf management or the turf industry ispreferred
• Experience with power equipment and/or irrigation products ispreferred
• Experience with Microsoft Office suite of products isrequired
• ERP system experience ispreferred
• Valid driver’s license
• Ability to walk, stand, kneel, push, stoop, reach above the shoulder, grasp, pull, hear, see, write, count, speak, analyze, and alphabetize
• Regularly lift and/or move objects up to 10 pounds, occasionally lift and/or move objects up to 50 pounds
• Exceptional communication skills – written and verbal
• Strong attention to detail
• Proactive and strong sense of urgency
• Honesty, integrity, passion, a positive attitude, and a growth mindset
• Strong work ethic

Disclaimer

This is the equal opportunity Disclaimer