Customer Service Representative

BWI Companies, Inc.; Carrollton (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Dental & vision care

Flexible spending account

Life & disability insurance

Paid vacation

8 paid company holidays

Job summary

BWI Companies, Inc. is seeking a Customer Service Representative with agronomic or horticultural experience to assist walk-in customers and learn about our products. You will handle showroom inventory, merchandise products, and contribute to a team-focused sales environment.

Responsibilities include front counter and phone sales, inventory control, stock replenishment, and maintaining a clean showroom. You will support outside sales, respond to inquiries, and perform light office tasks as needed.

Qualifications

• Experience in agronomic or horticultural fields.
• Strong customer service and communication skills.
• Ability to handle front counter and telephone sales professionally.

Responsibilities

• Conduct front counter and telephone sales with excellent service.
• Assist in inventory control of showroom stock.
• Stock and merchandise shelves with products.
• Maintain a clean, organized showroom and general housekeeping.
• Engage with new and existing customers; promote and take orders.
• Assist outside sales personnel to improve customer communication.
• Contact customers inquiring about promos and notify them of sales.
• Support overall business success and customer needs.
• Perform a variety of light office tasks.

Skills

Customer service

Retail sales

Inventory control

Showroom merchandising

Job description

We are looking for a Customer Service Representative and are hoping to find someone with agronomic or horticultural experience.As part of this sales and service job, you will assist walk-in customers, receive showroom inventory, merchandise products, and learn a great deal about our products.

More specifically, you will:

• Conduct front counter and telephone sales while providing excellent customer service.
• Assist in inventory control of showroom inventory.
• Stock and merchandise shelves with products.
• Maintain a clean and organized showroom and perform general housekeeping functions, including the cleaning of floors, shelves, windows, and doors.
• Confer with new and established customer base; promote and take customer orders.
• Assist outside sales personnel to enhance communication with customer base.
• Contact customers in response to inquiries and notify them of promotional sales.
• Support the overall business success and needs of our customers.
• Perform a variety of various light office work.

The ideal candidate will:

• Cheerfully and enthusiastically care for customers’ needs.
• Accept responsibility and account for actions.
• Communicate professionally.
• Pay attention to details.
• Take initiative and complete assignments with little supervision.
• Be organized and follow policies and systematic method of performing tasks.

Key benefits include 401(k) retirement plan with generous company match, excellent health, dental & vision care plan options, flexible spending account and health savings account options, life & disability insurance, paid vacation, and 8 paid company holidays.

The candidate will be compensated based on their work experiences and skills, with the minimum starting salary for this position being $18.00 per hour.