Customer Service Rep

AtWork Personnel; Farmers Branch (TX); On-site; USD 28,000 - 33,000; Full time

Job summary

AtWork Personnel in Farmers Branch, TX is seeking a Customer Service Representative to join our distribution center team. The role involves supporting sales reps, managing customer accounts, and handling orders and inquiries.

The position requires strong communication skills, attention to detail, and proficiency with MS Office. Shifts are typical business hours Monday through Friday, with bilingual ability considered a plus.

Qualifications

• 6 months to 1 year of related experience required.
• Strong verbal and written communication skills; bilingual a plus.
• Proficiency with MS Office tools.

Responsibilities

• Support assigned sales representatives with daily status updates.
• Manage accounts: set up, update changes, update pricing, monitor margins.

Skills

Customer service

Communication

Attention to detail

Bilingual

Tools

MS Office

Job description

A distribution center located in Farmers Branch, TX is seeking to hire a Customer Service Representative!

Shift and Work Schedule

• Monday - Friday 8am- 5pm

Rate of pay

• $20-$24 per hour

Essential Job Responsibilities

• Support the assigned sales representatives with daily status updates
• Manage accounts – Set up, update changes, update pricing, and monitor margins on the account
• Troubleshooting transactions, order history, and online orders
• Key in orders from customers and salesmen (phone, fax, or email).
• Key in samples and returns
• Managing and set up online account
• Set up CPM and Rebate contracts
• Work closely with internal/external customers to build and maintain customer loyalty
• Provide basic product information to customers
• Understand product and service offering available to customers
• Some inside sales required
• Product training and research
• Problem solving/decision making skills – ability to decide on best course of action required to solve the problem
• Other duties as assigned from time to time
• Provide exceptional customer service.

Requirements

• Must have at least 6 months to 1 year of recent related experience
• Organizational skills and strong attention to details
• Strong verbal and written communication skills, bilingual a plus
• MS Office proficiency