CSR Customer Service Representative at HVAC Plumbing company

Propeller Building Services; Shawnee (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Patriot Heating and A/C in Shawnee, KS, is seeking an experienced Customer Service Representative (CSR) to help lead our next growth stage. You will answer calls, schedule service, and coordinate dispatches while maintaining accurate ServiceTitan records.

The ideal candidate has strong communication and customer-service skills, excellent attention to detail, and is computer-literate. ServiceTitan experience is a plus; bilingual English/Spanish is beneficial.

Qualifications

• Experience using ServiceTitan is a plus.
• Strong communication and customer service skills are required.
• High attention to detail and proficiency with computers.
• Ability to multitask effectively in a fast-paced environment.
• HVAC or plumbing office experience is preferred but not required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Make outbound calls to existing customers to promote services and maintenance opportunities.
• Provide excellent customer service and handle customer inquiries.
• Schedule jobs, dispatch technicians, and coordinate daily schedules.
• Accurately enter and update customer information in ServiceTitan.
• Process service requests, invoices, and customer follow-ups in ServiceTitan.
• Communicate effectively with technicians, customers, and management.

Skills

ServiceTitan experience

Communication skills

Customer service

Attention to detail

Multitasking

HVAC office experience

Bilingual (English/Spanish)

Computer literacy

Tools

ServiceTitan

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Patriot Heating and A/C is a well-established residential HVAC and plumbing provider based in Shawnee, KS. We’re looking for an experienced Customer Service Representative (CSR) to help lead our next stage of growth. Strong attention to detail, computer literacy, and excellent communication skills are a must. Knowledge of ServiceTitan is a plus!

Responsibilities

• Answer incoming calls and schedule service appointments
• Make outbound calls to existing customers to promote services and maintenance opportunities
• Provide excellent customer service and handle customer inquiries
• Schedule jobs, dispatch technicians, and coordinate daily schedules
• Accurately enter and update customer information in ServiceTitan
• Process service requests, invoices, and customer follow-ups in ServiceTitan
• Communicate effectively with technicians, customers, and management

Qualifications

• ServiceTitan experience preferred
• Strong communication and customer service skills
• Excellent attention to detail and computer skills
• Ability to multitask and stay organized in a fast-paced environment
• HVAC or plumbing office experience preferred, but not required
• Bilingual (English/Spanish) is a plus

What We Offer

• Medical, Dental and Vision benefits
• 401(k) with company match
• Steady, full-time position
• Supportive team environment
• Opportunity for growth and advancement within the company