Customer Service Representative

Signature Performance Tire and Wheel; Costa Mesa (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Paid time off

Training & development

Competitive Compensation

Career Growth Opportunities

Job summary

An automotive company is seeking a Customer Service Representative in Costa Mesa, California. The role involves communicating with customers, processing requests, and providing solutions to ensure a positive experience. Ideal candidates should have a high school diploma and previous customer service experience. This position emphasizes excellent communication and organizational skills, with perks including 401(k) matching and paid time off.

Qualifications

• Previous experience in customer service or similar role is preferred.
• Comfortable using computers and customer management software.
• Ability to work well under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Meet personal and team quotas.

Skills

Customer service techniques

Verbal communication

Computer skills

Active listening

Organizational skills

Education

High school diploma/GED

Tools

Customer management software

ShopMonkey

Job description

Benefits:

401(k)

401(k) matching

Employee discounts

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Perform daily data entry of tracking numbers

respond to customer service emails

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

ShopMonkey experience a plus but not required

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively