Customer Service Representative/Inside Sales Representative

DAIKIN COMFORT TECHNOLOGIES DIST INC; Vernon (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

DAIKIN COMFORT TECHNOLOGIES DIST INC in Vernon, CA is seeking a full-time On-site Customer Service and Sales Associate. You will support branch sales by communicating product information, processing orders, and coordinating with departments to ensure timely delivery.

The role requires handling walk-ins, calls, and emails, maintaining house accounts, and expanding knowledge of HVAC products. Forklift operation and cash handling are part of daily duties; equal opportunity employer.

Qualifications

• Customer service and sales experience within a branch or retail setting.
• Ability to communicate product information and promotions clearly.
• Familiarity with order processing, invoicing, and delivery coordination.

Responsibilities

• Support branch sales by communicating products, services, and prices to customers.
• Maintain showroom and inform customers about available items and promotions.
• Handle walk-ins, calls, and emails for product information, orders, and returns.

Skills

Customer service

Sales

Communication

Forklift operation

Cash handling

Inventory counts

Order processing

Tools

Forklift

Job description

Posting Details

• • Posted on September 1, 2026

Locations

Showing 1 location Vernon, CA 90058, USA

• On-site
• Customer Service
• Full-Time
• Requisition #: CUSTO014750

Description

May include;

• Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts.
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products.
• Provide excellent customer service via walk-ins, phone calls and e-mails; includes product/order information, sales, warranties and returns.
• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
• Recommend alternate products based on cost, availability or specifications as needed.
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution and vendors regarding shipments.
• Generate new and repeat sales by providing product and technical information in a timely manner.
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed.
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe.
• Maintain records and prepare reports on sales activities.
• Periodically reach out to customers to determine satisfaction with the organization, products and services
• Monitor competitive activity and trends within territory.
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Understand and follow work instructions, operating procedures and company policies.
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift.
• Perform additional tasks as assigned.

Pay Range

$22.50 - $23.90 hourly

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.