Customer Service Representative

TEKsystems; Coppell (TX); Ibrido; USD 25.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental & vision

401(k) Retirement Plan

Time Off / PTO

Life Insurance

Short and long-term disability

Hybrid work arrangement

Descrizione del lavoro

TEKsystems in Coppell, TX is hiring a hybrid Customer Service Representative to support business clients, resolve intermediate technical issues, and assist with invoicing and data requests. You will learn product details quickly and apply them to client needs while coordinating with sales and support teams.

The role emphasizes strong communication, analytical thinking, and organization. Candidates should have an Associate degree or higher and at least 1 year in customer service, with B2B

Competenze

• Associate degree or higher required.
• At least 1 year of customer service experience.
• B2B customer service experience preferred.
• Excellent verbal and written communication.
• CRM proficiency and relationship management.
• Analytical skills to identify trends and derive insights.
• Problem-solving abilities for troubleshooting.
• Ability to absorb product knowledge quickly.
• Effective training delivery to customers.
• Basic project management and prioritization.
• Experience with CRM systems and customer support software.
• Strong organization, time management, and multitasking.
• Proficiency in Microsoft Office Suite.

Mansioni

• Assist customer-facing teams in delivering prompt, professional service to business clients.
• Resolve intermediate technical issues and troubleshoot customer concerns.
• Conduct product training sessions for customers and explain features clearly.
• Monitor customer usage patterns to identify trends and issues.
• Document recurring feedback and share insights with the internal team.
• Collaborate with sales and support to ensure a seamless client experience.
• Identify and escalate critical customer issues promptly.
• Suggest product improvements based on feedback and usage data.
• Assist with invoicing, data requests, and chasing with clients.
• Proactively manage the order process for accuracy and timeliness.
• Use CRM and other support software to track interactions and records.
• Utilize Microsoft Office applications to prepare documentation and reports.

Conoscenze

Communication skills

Analytical skills

Organizational skills

CRM proficiency

Microsoft Office

Problem-solving

Training delivery

Time management

Multitasking

B2B experience

Formazione

Associate degree or higher

Strumenti

CRM software

Microsoft Office Suite

Descrizione del lavoro

Job Description

This hybrid Customer Service Representative role supports customer-facing teams in delivering prompt, convenient, and professional service to business clients. You will assist with resolving intermediate technical issues, conduct product training, manage back-end processes such as invoicing and data requests, and proactively oversee the order process. The position requires strong communication, analytical, and organizational skills, as well as the ability to quickly absorb product knowledge and apply it to client needs.

Responsibilities

• Assist customer-facing teams in delivering prompt, convenient, and professional customer service to assigned business clients.
• Resolve intermediate technical issues and perform troubleshooting to address customer concerns.
• Conduct intermediate product training sessions for customers, clearly explaining features and benefits.
• Monitor and analyze customer usage patterns to identify trends, opportunities, and potential issues.
• Document recurring customer feedback and communicate insights to the internal team.
• Collaborate closely with sales and support teams to address customer issues and ensure a seamless client experience.
• Identify and escalation critical customer issues in a timely and appropriate manner.
• Recommend product or service improvements based on customer feedback and usage data.
• Assist with back-end tasks such as invoicing, sending data requests, and following up with clients.
• Proactively manage the order process to ensure accuracy, timeliness, and customer satisfaction.
• Use CRM and other customer support software to track interactions, maintain records, and support operational workflows.
• Utilize Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, to prepare documentation, reports, and communications.

Essential Skills

• Associates Degree or higher.
• At least 1 year of experience in customer service.
• Business-to-business (B2B) client or customer service experience highly preferred.
• Advanced verbal and written communication skills to interact professionally with clients and internal teams.
• Customer relationship management skills to manage, nurture, and retain client relationships.
• Analytical skills to use basic data, identify trends, and derive actionable insights.
• Intermediate problem-solving skills for resolving customer issues and technical questions.
• In-depth understanding of product features and benefits, with the ability to absorb product knowledge quickly.
• Ability to convey information effectively during training sessions with customers.
• Basic project management skills to handle varied tasks and manage priorities.
• Intermediate proficiency with CRM systems and other customer support software.
• Strong organizational, time management, and multitasking skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Additional Skills And Qualifications

• Experience supporting customer-facing teams in a professional services or technology-driven environment.
• Demonstrated ability to process information quickly and apply it to diverse client needs.
• Comfort working with operational processes such as invoicing, data requests, and order management.
• Ability to collaborate effectively with cross-functional teams, including sales and support.
• Attention to detail in documenting customer interactions and feedback.
• Adaptability in a hybrid work environment, balancing in-office and remote responsibilities.

Job Type & Location

This is a Contract position based out of Coppell, TX.

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 19, 2026.

Workplace Type

This is a hybrid position in Coppell,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.