Customer Service Representative

The Nagler Group; Portsmouth (NH); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Bonus eligibility

Job summary

The Nagler Group is partnering with an environmentally focused organization to hire Customer Care Agents for their Portsmouth, NH team. This is a great opportunity to join a stable company that values its employees and promotes from within.

As a Customer Care Agent, you will handle high-volume inbound calls, assist with billing questions, service requests, and account updates, while documenting interactions in company systems and guiding multiple software platforms.

Qualifications

• Experience in customer-facing roles across retail, hospitality, call centers or similar environments.
• Ability to handle high-volume calls with empathy and professionalism.
• Comfort using multiple computer systems simultaneously.
• Excellent communication and active listening skills.

Responsibilities

• Handle a high volume of inbound customer calls with professionalism and empathy.
• Assist customers with billing questions, service requests, account updates, and general inquiries.
• Accurately document customer interactions and account changes within company systems.
• Navigate multiple software platforms while delivering a positive customer experience.

Skills

Strong communication

Active listening

Team oriented

Detail oriented

Customer service experience

Job description

Are you passionate about helping people and delivering exceptional customer service? We're partnering with a well-established, environmentally focused organization to hire Customer Care Agents for their Portsmouth, NH team.

This is an excellent opportunity to join a stable company that values its employees and invests in their success. With a strong reputation for promoting from within, many Customer Care Agents have advanced into leadership positions and other departments across the organization.

What You'll Do

• Handle a high volume of inbound customer calls with professionalism and empathy.
• Assist customers with billing questions, service requests, account updates, and general inquiries.
• Accurately document customer interactions and account changes within company systems.
• Navigate multiple software platforms simultaneously while providing a positive customer experience.

What We’re Looking For

• Customer service experience in retail, hospitality, food service, collections, call centers, or other customer-facing roles.
• Strong communication and active listening skills.
• Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail.
• Comfortable using multiple computer systems at once.
• Dependable, team-oriented, and committed to delivering outstanding service.

Schedule

• Full-time
• Onsite in Portsmouth, NH

Compensation

• $20/hour (bonus eligibility upon permanent higher)