Customer Service Representative

Hired by Matrix, Inc.; Columbus (OH); On-site; USD 30,000 - 46,000; Full time

Job summary

Hired-By-Matrix, Inc. in Columbus, OH, is hiring for an on-site Contract Customer Service role with a global financial institution to deliver world-class service handling inbound calls and account inquiries.

The ideal candidate has at least one year of customer service experience, a college degree or contact-center background, and the ability to multitask in a fast-paced, team-oriented environment, with strong communication and problem-solving skills.

Qualifications

• Minimum 1 year of experience in customer service, sales, or call center.
• Experience in financial services preferred.
• Strong communication, multitasking and problem-solving skills.

Responsibilities

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency.
• Consistently meet key department performance metrics.
• Provide functional support for Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries.

Education

College degree or previous contact center experience

Job description

At-a-Glance:
Join a global financial institution on an on-site basis to provide world-class customer service.

Position Type:

• Contract
• On-Site

Required:

• Experience in financial services.
• College degree or previous contact center experience.
• Minimum of 1 year of experience in customer service, sales, or call center.
• Ability to contribute in a fast-paced, team-oriented environment.
• Aptitude to multi-task and adjust quickly to change.
• Highly professional, career-driven, and committed to world-class service.
• Strong communication, multitasking, problem-solving, and customer service skills.
• Experience handling high-volume inbound calls while meeting performance metrics and service levels.

Preferred:

• Financial services or banking experience.
• Experience handling inbound calls and account-related inquiries.
• Experience with Cash Management, online banking, and mobile banking support.
• Demonstrated employment stability and a record of successfully completing prior assignments.

Responsibilities:

• Handle incoming phone calls regarding various service inquiries on accounts.
• Respond with a high degree of accuracy and efficiency.
• Consistently meet key department performance metrics.
• Provide functional support for Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries.