Service Representative I (Call Center) (Onsite)

Universal 1 Credit Union; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Universal 1 Credit Union in Dayton, OH is seeking a member service professional to assist members through electronic tools and deliver exceptional service.

You will uphold U1 Values, support products and services, make referrals, process transactions, and balance daily cash while maintaining accuracy.

Ideal candidates have at least 1 year of customer service experience, strong communication, a professional appearance, and solid math abilities.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience is required.
• Phone customer service is preferred.
• Financial institution experience is preferred.

Responsibilities

• Assist members effectively and professionally through electronic tools.
• Uphold U1 Values, provide referrals, and support products/services.
• Perform transactions and balancing while delivering excellent member service.

Skills

Communication skills

Public relations

Professional appearance

Computer applications

Education

High school diploma or equivalent

Job description

POSITION PURPOSE

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.

POSITION PURPOSE

Responsible for assisting all members effectively and professionally through a variety of electronic tools. This includes upholding the U1 Values, product and services support, making appropriate referrals, performing transactions, handling balancing and providing excellent member service.

Qualifications

Education/Certification

• High school diploma or equivalent.

Experience Required

• 1 year of customer service experience is required.
• Phone customer service is preferred.
• Financial institution experience is preferred.

Knowledge/Skills/Abilities

• Excellent communication and public relations skills.
• Professional appearance, dress, and attitude.
• Ability to operate related computer applications and business equipment.
• Solid math abilities.