Customer Service Representative

Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Part time

Job summary

The Ohio State University Airport and Knowlton Flight Center are seeking a part-time Customer Service Representative. The role involves greeting customers, answering questions about OSU aviation programs and FBO services, and dispatching service requests to staff.

Responsibilities include clerical tasks, scheduling and billing for meeting rooms, and leading student workers. Weekend/evening shifts are required, with additional background checks and drug screening as part of the post-offer process.

Qualifications

• Education: Per Classified Civil Service specs or equivalent education/experience.
• Experience: 1 year of experience in customer service or communications; demonstrated experience using computers, file management, and document preparation and distribution.
• Knowledge of Microsoft Office Suite.
• Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

Responsibilities

• Greets customers over the phone or in person and answers questions regarding OSU aviation program, FBO services, and events.
• Utilizes two-way radio to dispatch requests from customers to line service staff.
• Performs clerical tasks and supports operations car rental services; maintains records and phone logs.
• Registers transient aircraft and pilots upon arrival and updates the electronic schedule board.
• Communicates with flight crews to ensure customer demands are met accurately and on time.
• Oversees scheduling, coordinating, and billing of Knowlton Flight Center meeting rooms; acts as lead worker over student staff.

Skills

Customer service

Communications

Education

Equivalent education/experience

Tools

Microsoft Office Suite

Job description

Job Title: Customer Service Representative Department: Engineering | Fixed Base Operation

Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time; oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.

Additional information: Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.

Qualifications: Education: Required: Per Classified Civil Service Specs or equivalent education/experience Experience: Required:1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite. Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment. Desired: Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

The target hiring range for this job profile is $16.65 - $21.77 . The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc. Please note- this is a part time position.

Location: Knowlton Executive Terminal (1019) Position Type: Regular Scheduled Hours: 25 Shift: Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.