Housing Operations Coordinator

The Ohio State University; North Carolina; On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University seeks a Housing Operations Coordinator to oversee housing contracts, payments, and occupancy data for 16,000 residents across four campuses. The role includes handling ESA/service animal decisions in collaboration with Disability Services and ADA coordinators.

You will process payments, review contract requests, and maintain accurate records, while ensuring FERPA, PCI, IDP, and privacy compliance. 40-hour weeks, first shift, Lincoln Tower location.

Qualifications

• High School diploma or GED is required.
• 2 years of relevant experience required.
• Desires: Associate degree in relevant field and 4+ years of relevant experience.

Responsibilities

• Process in-person and credit card payments for housing contracts.
• Manage assignment information in the department’s housing occupancy management software.
• Review requests and communicate decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals per ADA/HUD standards.
• Assist in training student and staff on processes related to room changes, contracts, and regulations.
• Communicate with students, faculty, staff and parents regarding contractual Terms and Conditions.

Skills

Financial processing

Communication

Education

High School diploma or GED

Associate degree in relevant field

Tools

Housing management software

Job description

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Job Title:

Housing Operations Coordinator

Department:

Student Life | Columbus Housing and Residence Education

The Housing Operations Coordinator functions as an integral member of the Housing and Residence Education (HRE) team. HRE is comprised of over 60 full-time staff members, 20 graduate and 800 undergraduate student staff members. The staff support over 16,000 residential students on 4 campuses.

Reporting to the Assistant Director in HRE Housing Services, this position provides broad leadership and independent decision making in processing financial transactions related to housing contracts and assignments; completing and submitting accurate and detailed financial transaction statements for payments submitted via check and credit card; processing completed contracts; reviewing requests and communicating decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals in compliance with ADA/HUD standards and guidelines in partnership with The Ohio State University Student Life Disability Services Office and ADA Coordinator Office; managing assignment information in the department’s housing occupancy management software related to room/assignment changes; anticipating, recognizing, and solving complex issues and concerns that arise with our customers while staying in compliance with University procedures and expectations regarding the Family Educational Rights and Privacy Act (FERPA), Payment Card Compliance (PCI), Institutional Data Policy (IDP), and Gramm-Leach-Bliley Act.

The Housing Operations Coordinator is responsible for processing in person and over the phone credit card payments; ensuring student billing is reflective of their Tuition Guarantee cohort requiring extensive understanding of the cohort structures and impacts on student fees; responding to inquiries or concerns submitted to the Housing and Residence Education departmental email account; assisting in training student and full-time staff on processes and procedures related to room changes, contract information with deadlines, and the University On Campus Housing Regulation (Columbus and Wooster/ATI Campuses); communicates with students, faculty, staff and parents regarding contractual Terms and Conditions; serves as a point of contact and liaison between Housing Services and Student Life Financial Management, Student Life Facilities, Environmental Services, Student Life Disability Services, and other campus partners, and routinely works and communicates effectively with the Housing and Residence Education Administrative Coordinators, Hall Directors, and Assistant Hall Directors.

QUALIFICATIONS

Required: High School diploma or GED. 2 years of relevant experience required

Desires: Associate degree in relevant field. 4 or more years of relevant experience

Additional Information:

PAY RANGE: $16.65 to $21.77 The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the selected candidate’s qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/
Function: Student Life

Sub Function: Housing and Residence Life

Career Level: T3

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Location:

Lincoln Tower (0271)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

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The university is an equal opportunity employer, including veterans and disability.