Housing Operations Lead Coordinator

Ohio State University; Columbus (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

State retirement plan

Job summary

The Ohio State University invites applications for a Housing Operations Lead Coordinator in the Columbus area. This role leads financial operations for campus housing contracts, manages payments, and ensures compliance with FERPA, PCI, IDP, and ADA guidelines in partnership with Student Life offices.

You will coordinate room/assignment changes, train staff, and serve as a liaison among Housing Services, Student Life Financial Management, Facilities, and Disability Services.

Qualifications

• High School diploma or GED.
• 4 years of relevant experience required.
• Associate degree in relevant field.
• 6 or more years of relevant experience.

Responsibilities

• Process financial transactions related to housing contracts and assignments.
• Complete and submit accurate financial statements for payments via check and credit card.
• Review requests and communicate decisions regarding ESAs and Service/Assistance Animals.
• Train staff on room changes, contract deadlines, and university housing regulations.

Education

High School diploma or GED

4 years of relevant experience

Associate degree in relevant field

6 or more years of relevant experience

Job description

Job Title

Housing Operations Lead Coordinator

Department

Student Life | Columbus Housing and Residence Education

Mission Statement

The Office of Student Life fosters students’ development, learning, well-being and sense of belonging; empowers students to achieve their academic, personal and professional goals; and prepares students to be engaged in a global society.

Role Summary

The Housing Operations Lead Coordinator functions as an integral member of the Housing and Residence Education (HRE) team. HRE is comprised of over 60 full‑time staff members, 20 graduate and 800 undergraduate student staff members. The staff support over 16,000 residential students on 4 campuses. Reporting to the Assistant Director in HRE Housing Services, this position provides broad leadership and independent decision making in processing financial transactions related to housing contracts and assignments; completing and submitting accurate and detailed financial transaction statements for payments submitted via check and credit card; processing completed contracts; reviewing requests and communicating decisions regarding Emotional Support Animals (ESAs) and Service/Assistance Animals in compliance with ADA/HUD standards and guidelines in partnership with The Ohio State University Student Life Disability Services Office and ADA Coordinator Office; managing assignment information in the department’s housing occupancy management software related to room/assignment changes; anticipating, recognizing, and solving complex issues and concerns that arise with our customers while staying in compliance with University procedures and expectations regarding the Family Educational Rights and Privacy Act (FERPA), Payment Card Compliance (PCI), Institutional Data Policy (IDP), and Gramm‑Leach‑Bliley Act. The Housing Operations Lead Coordinator is responsible for processing in person and over the phone credit card payments; ensuring student billing is reflective of their Tuition Guarantee cohort requiring extensive understanding of the cohort structures and impacts on student fees; responding to inquiries or concerns submitted to the Housing and Residence Education departmental email account; assisting in training student and full‑time staff on processes and procedures related to room changes, contract information with deadlines, and the University On Campus Housing Regulation (Columbus and Wooster/ATI Campuses); communicates with students, faculty, staff and parents regarding contractual Terms and Conditions; serves as a point of contact and liaison between Housing Services and Student Life Financial Management, Student Life Facilities, Environmental Services, Student Life Disability Services, and other campus partners, and routinely works and communicates effectively with the Housing and Residence Education Administrative Coordinators, Hall Directors, and Assistant Hall Directors.

Career Roadmap & Career Level

Career Roadmap Designation https://hr.osu.edu/career-roadmap/ Function: Student Life Sub Function: Housing and Residence Life Career Level: T4

Qualifications

• High School diploma or GED.
• 4 years of relevant experience required.
• Associate degree in relevant field.
• 6 or more years of relevant experience.

Salary

PAY RANGE $18.37 to $23.99

Location

Lincoln Tower (0271)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Background & Security

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity

The university is an equal opportunity employer, including veterans and disability.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Culture & Community

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care.

Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit.

We bring out the best in people, help each other succeed and learn together.

By joining Ohio State, you become part of a top‑20 public university with one of America’s leading academic health centers.

We’re a team of dedicated colleagues with access to boundless resources that support you.