Customer Service Representative

Watco Transloading, LLC; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Paid on-the-job training

Job summary

Watco Transloading, LLC is seeking a Customer Service Representative in Columbus, OH. The role supports customers via phone, email, and in person, ensuring timely, professional interactions and accurate documentation.

You will work with internal teams to coordinate orders and deliveries and maintain records with attention to detail. The position requires strong communication skills, proficiency with computers, and the ability to work effectively in a team while meeting deadlines.

Qualifications

• Proficiency with computers and Microsoft Office.
• Ability to communicate effectively, both orally and in writing, clearly.
• Attention to detail and accuracy in data entry and recordkeeping.
• Strong organizational skills and ability to multitask.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a timely, professional manner
• Coordinate orders and product delivery with internal teams and carriers
• Prepare accurate documentation and maintain required records
• Perform data entry and verify critical information
• Provide general administrative support and maintain organized files
• Communicate in English and apply procedures with sound judgment
• Support continuous improvement and regulatory compliance
• Contribute to a positive team environment and handle additional tasks as needed

Skills

Computer skills

Tools

Microsoft Office

Job description

Requisition ID34028-Posted10/14/2026-Transload Operations

Start a Watco Career and Discover the Difference

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco .

Here's what you can expect from Watco:

• Outstanding culture recognized by Forbes and Newsweek
• Competitive compensation and benefits
• Paid on-the-job training with peer trainers
• Training for conductors, engineers, mechanics, and MOW Team Members at Watco's Safe Performance Center
• Leadership and development programs offered through Watco University
• Career advancement opportunities

Job Summary

Pay Rate: $19.00 - $20.00 per hour, DOE
Schedule: Monday - Friday, 7:00 AM - 3:30 PM
Location: 1875 Frebis Ave., Columbus, OH 43206

The Customer Service Representative is responsible for providing timely, professional, and courteous support to customers through phone, email, and in-person interactions. This role ensures accurate documentation and recordkeeping while supporting internal teams to maintain smooth operations. Success in this position requires strong communication, attention to detail, and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• The Customer Service Representative will respond to customer inquiries via phone, email, and in person, providing timely and professional support
• Provide excellent customer service with patience, courtesy, and professionalism
• Work closely with customers to ensure their satisfaction
• Coordinate incoming orders with internal teams
• Coordinate product delivery with outside carriers
• Prepare accurate documentation and maintain required records
• Perform accurate data entry, including dual verification of critical information when required
• Provide general administrative support, including operating office equipment and maintaining organized files and records
• Read, write, and communicate in English and perform basic math calculations to complete daily tasks accurately
• Learn from feedback, directions, and observations and apply procedures using sound judgment
• Contribute positively as part of a team, taking on additional tasks as needed
• Maintain dependable attendance and consistent performance
• Perform work in compliance with company standards, procedures, and regulatory requirements
• Demonstrate and maintain a working knowledge of Watco Safety and Operating Principles
• Contribute to continuous improvement and operational excellence
• The Customer Service Representative will complete other duties as assigned

Qualifications

• Proficiency with computers and Microsoft Office
• Successful completion of a pre-employment background check and drug screen
• Ability to communicate effectively, both orally and in writing, providing clear information, explanations, and instructions in a professional manner
• Ability to maintain a high level of attention to detail in all tasks
• Ability to maintain composure and effectiveness during periods of peak workload or frequent interruptions
• Ability to recognize and define problems, identify resources, and implement viable solutions
• Ability to organize work, set priorities, and meet deadlines with minimal supervision
• Sound judgment and ability to work independently when needed