Customer Service Representative

DXP; Colorado; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401(k)

Job summary

DXP is seeking a Customer Service Representative in Commerce City, Colorado, to respond to inquiries, process orders, and support the outside sales team. You will quote prices, check stock, and ensure accurate order fulfillment in a timely manner.

The role emphasizes strong communication, customer focus, and the ability to work independently in a busy office environment. Bachelor’s degree is preferred but not required, with normal daytime hours.

Qualifications

• Prior inside sales/customer service experience.
• Bachelor's degree preferred but not required.

Responsibilities

• Respond to customer inquiries regarding company products and services.
• Process customer phone orders and check stock availability.
• Quote prices and fill orders to customer specifications.
• Assist outside sales by preparing price quotes and sourcing products.

Skills

Inside sales experience

Customer service experience

Communication skills

Data entry

Education

Bachelor's degree preferred

Tools

Salesforce

Zoom

Microsoft Teams

SAP Ariba

Citrix P21

Job description

Job Description

Do you want to grow with us?At DXP we arepassionateabout what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to thehighest qualityof customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we willencourageandempoweryou to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be thebest solutionfor the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

Check out our many videos to learn more!http://www.dxpe.com/about-us/careers/

Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of theCustomer Service Representativeinclude, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products

Qualifications of theCustomer Service Representativeinclude, but are not limited to:

• Prior inside sales/customer service experience
• The ideal candidate would have preferably/but not required 2-3 years of some combination of the following knowledge: pump/motor /rotating equipment/industrial products sales
• Efficient in Windows based programs (Excel, Word, PowerPoint, etc.). Experience with SalesForce, Zoom, Microsoft Teams, SAP Ariba, and Citrix P21 would be a plus.
• Excellent communication skills
• Should be enthusiastic and able to work independently
• Must have experience performing a majority of the functions
• Willingness to learn and take directions when needed
• Data entry skills, organization, multi-tasking and customer focus is required

Additional Information:

• Compensation Range: $50,000-$60,000 Annually DOE
• Physical Demand:N/A
• Working Conditions: Office environment
• Training/Certifications: NA
• Shift Time/Overtime: Normal in-person business hours Monday-Friday, 7am - 4pm
• Travel: NA
• Education: Bachelors degree preferred but not required.

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Location: USA:CO:Commerce City

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).

Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V