Customer Service Representative

The Romo Group; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

100% covered Medical Benefits

Dental, Life, and Disability Insurance

3 weeks of Paid Time Off

401K with 4% match

Job summary

A luxury textile design company in Cleveland seeks a Customer Service Representative to join their dynamic team. This role involves responding to sales calls, handling client inquiries, and ensuring customer satisfaction. Ideal candidates should have strong communication skills, a high-school degree, and at least two years of customer service experience. The company offers exceptional benefits, including 100% covered medical benefits and a unique corporate culture focused on employee satisfaction.

Qualifications

• Minimum two years of experience in customer service, sales support, and/or retail.
• Keen interest and appreciation for luxury products and interior design.

Responsibilities

• Answer inbound sales calls.
• Quote pricing, stock, and lead times.
• Set up new accounts and update client information.
• Process payments.
• Assist showroom and outside sales representatives.
• Resolve customer complaints.

Skills

Outstanding communication skills

Excellent time management

Ability to multitask

Proactive problem solving

Strong attention to detail

Proficient in data entry and MS Office

Education

High-school degree

Job description

Overview

Join our dynamic Customer Service team in Chagrin Falls, OH and become the voice of one of the hippest, and most reputable companies in luxury textile design today. Our customer service representatives model the company’s values of integrity, originality and the highest standard of service. If you are eager to join a future-ready and highly successful company that combines the nonchalance of a Silicon Valley start-up, with the iron clad foundation of a 5th generation, family owned and operated global business, then Romo could be your next home! We offer competitive salaries, and exceptional benefits.

The Job

• Answer inbound sales calls
• Quote pricing, stock and lead times
• Set up new accounts and/or update client information
• Process payments
• Assist our Showroom and Outside Sales Representatives with inquiries and customer service requests
• Provide feedback on the general functioning of the department as required and make suggestions for improvement
• Verify tax resale certifications
• Proactively recognize cross selling opportunities for discontinued or out of stock items
• Act as a primary point of contact for back orders, returned and/or damaged goods, facilitating customer complaints and resolving problems

Key To Success

• Outstanding communication skills, both verbal and written
• Excellent time management and follow up skills
• Ability to multitask and prioritize
• Ability to work in a fast-paced, team-oriented environment
• Proactive approach to problem solving
• Excellent organizational skills
• Strong attention to detail
• Proficient in data entry and MS Office
• High-school degree and minimum two years of experience in customer service, sales support and/or retail
• Keen interest and appreciation for luxury products and interior design

Your Reward

• A unique corporate culture with a strong focus on employee satisfaction.
• 100% covered Medical Benefits
• Dental. Life and disability Insurance
• 3 weeks of Paid Time Off
• 401K with 4% match

Qualified candidates may send resume and cover letter to:

The ROMO Group

16722 West Park Circle Drive

t. 440 543 0360

f. 440 543 0366

www.romo.com