Customer Service Representative

APFSC; Laguna Hills (CA); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Employee ASC discount club card

401k and Health Insurance

Job summary

A financial services nonprofit in Laguna Hills is seeking a Customer Service Representative to provide outstanding support to clients. Responsibilities include managing client accounts, addressing inquiries, and ensuring a positive customer experience. Ideal candidates should possess strong communication skills and the ability to handle pressure effectively. Competitive compensation starts at $20/hour, with a pay range of $20-$25/hour based on experience. This position is full-time, Monday to Friday, with training provided.

Qualifications

• 1-2 years experience as a Customer Service Representative or in a similar role preferred.
• Bilingual in Spanish/English strongly preferred.

Responsibilities

• Serve as main point of contact for clients enrolled in the Debt Management Program.
• Maintain accounts by following up with clients on missing forms and payment information.
• Receive a high volume of inbound calls and emails.

Skills

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with prioritization skills

Education

High school diploma/GED

Tools

Customer management software

Job description

Customer Service Representative

• Opportunity for advancement

The Company:

At American Pacific Financial Services Corp (APFSC) we are devoted to our customer's cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through financial counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom.

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

You will be required to provide outstanding customer service to approximately 600-800 clients. This job is focused around providing phone support for clients, managing their accounts, addressing any problems or concerns they might have, following up with clients, being detail oriented, and replying to emails and online requests.

This Position is Full-Time, 8 Hour Day Shift, Monday - Friday.

Responsibilities

• Serve as main point of contact for existing clients enrolled in our Debt Management Program
• Maintain new and existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
• Welcome clients to the program with an introduction call that includes walking them through their online account.
• Communicate with creditors as needed on behalf of the client
• Perform other administrative tasks as required
• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED REQUIRED
• 1-2 experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Bilingual in Spanish/English strongly preferred but not required.
• Competitive Compensation
• Paid Time Off
• Employee ASC discount club card
• 401k and Health Insurance

Pay

• Starting at $20 USD hourly
  • Ranging from $20-$25 hourly based on relevant skills and experience

We are a 5-star Google-rated, 501(c)(3) nonprofit Credit Counseling and Consumer Support Services (CCCS) agency providing financial services nationwide.

At APFSC, we offer the best debt management and credit counseling programs available. Through education, transparency, and monthly progress reviews, we help individuals and families find a path out of debt and into financial freedom.

We are proud to also offer required pre-bankruptcy credit counseling and post-bankruptcy debtor education. These federally required services support individuals before and after filing, helping them complete the necessary steps to discharge their debts responsibly.

If you’re passionate about helping others improve their financial well-being, apply now to join our team.

Compensation: $20.00 - $25.00 per hour

HIRING NOW

CCCS agency providing financial services to consumers

At APFSC, we are devoted to your cause and offer the best debt management program available. Striving to maintain the highest quality standards, we help families get back on track through counseling and education. Working together, we find a better way out of debt, and a healthy way back to financial freedom. We work with most major creditors and are able to gain, on your behalf, a reduction in your interest rates and consolidate all of your creditor’s payments into one monthly payment from you, saving you from the worry of late or missing payments. With monthly reports and continuous contact, we celebrate with our clients while they watch their debt melt away.

APFSC also provides required pre-bankruptcy credit counseling and pre-discharge debtor education for those consumers contemplating filing bankruptcy. All individual bankruptcy filers are required to complete pre-bankruptcy credit counseling and pre-discharge debtor education. These may not be provided at the same time. Credit counseling must take place before you file for bankruptcy; debtor education must take place after you file. Certificate of completion for both credit counseling and debtor education are required before the filer’s debts can be discharged.

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