Customer Service Representative (Remote/WFH)

DebtWave Credit Counseling, Inc.; Escondido (CA); Remote; USD 35,000 - 42,000; Full time

Job summary

DebtWave Credit Counseling, Inc. seeks a Customer Service Representative to be the main contact for clients in our Debt Management Program. This remote, full-time role handles daily inbound/outbound calls, emails, and dashboard guidance from Monday to Friday.

You will build rapport with clients, handle inquiries, and coordinate with creditors as needed to support debt repayment efforts. A positive, service-driven attitude is essential.

Qualifications

• 1-2 years Customer Service Experience.
• Empathy and willingness to assist consumers in experiencing a financial hardship.
• High level of computer skills; typing, ability to learn new software, using multiple programs at once.
• Excellent verbal and written skills.
• Must be detail oriented and organized.
• Must enjoy working in call center environment.
• Bilingual in Spanish/English strongly preferred but not required.
• Monday Thru Friday only.
• A stellar work ethic including a record of punctuality and good attendance.
• High School Diploma required.

Responsibilities

• Serve as the main contact for existing clients enrolled in our Debt Management Program.
• Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily.
• Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
• Welcome clients to the program with an introduction call that includes walking them through their online dashboard.
• Communicate with creditors as needed on behalf of the client.

Skills

Customer Service

Empathy

Communication

Typing

Multi-tasking

Call Center

Bilingual Spanish/English

Education

High School Diploma

Job description

Customer Service Representative

The Company

Since 2001, DebtWave has been helping consumers pay off their credit card debt through financial education, budgeting, and its debt management program. We are considered one of the top ten credit counseling agencies in the nation based on quality of customer service, volume of clients and overall size of company.

Our success comes from our top notch employees that bring with them motivation, a desire to help people, and high professional standards. We are looking for team players, fast learners, those with a positive attitude, and those that are resourceful and adaptable. Come be a part of our team!

DebtWave Credit Counseling, Inc is a 501(c)3 nonprofit organization. We have an A+ rating by the BBB, great client reviews on Google, Yelp and other prominent websites, and we have also partnered with local schools and military support organizations to provide financial literacy education.

The Job

As a Customer Service Representative, you will be the main point of contact for clients that are already enrolled on our Debt Management Program. You will be required to provide outstanding customer service to a portfolio of approximately 600-800 clients. This position is focused around providing phone support for our clients; managing and maintaining their accounts, addressing problems or concerns, and following up with clients as they are paying off their debt. A typical day would consist of making outbound and answering inbound phone calls, replying to emails and online requests. No cold calling. No Sales.

We are looking for polished and articulate individuals who will give each of our clients the best possible customer service. Successful Customer Service Representatives can build rapport quickly with clients, are empathetic, and have a desire to help people. You must also be able to multi-task and be a self starter.

We offer an extensive paid training program, scripts, technology and tools to help you succeed. Full time or part time. Mon - Fri. Work from home only.

Responsibilities:

• Serve as the main point of contact for existing clients enrolled in our Debt Management Program
• Take approximately 30-40 inbound calls daily. Make approximately 20-30 outbound calls daily
• Maintain existing accounts by following up with clients on missing forms, payment information, changes to their accounts, etc.
• Welcome clients to the program with a introduction call that includes walking them through their online dashboard.
• Communicate with creditors as needed on behalf of the client

Requirements:

• 1-2 years Customer Service Experience.
• Empathy and willingness to assist consumers in experiencing a financial hardship.
• High level of computer skills; typing, ability to learn new software, using multiple programs at once
• Excellent verbal and written skills
• Must be detail oriented and organized
• Must enjoy working in call center environment.
• Highly resourceful and adaptable to changing needs of the business.
• Bilingual in Spanish/English strongly preferred but not required.
• Monday Thru Friday only
• A stellar work ethic including a record of punctuality and good attendance.
• High School Diploma required

Pay:$17-$20 per hour

For more information about DebtWave visit http://www.debtwave.org/