Customer Service Representative

WesBanco; Clarksburg (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

WesBanco in the United States is seeking a customer-oriented specialist who loves talking to people and proactively solving issues. You will help turn customers into passionate evangelists by delivering friendly, accurate information and timely service.

As part of the role, you will communicate with customers via phone, email and chat; provide knowledgeable answers about product, pricing and availability; coordinate with internal departments to meet customer needs; and perform data entry across

Qualifications

• 1–3 years of relevant work experience
• Excellent phone etiquette and communication skills
• Ability to multi-task, organize, and prioritize work

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organizational skills

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work