Inbound Outbound Call Center Representative

Mr. Handyman; South Bend, Northern (IN, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Team environment

Flexible hours

Supportive systems

Job summary

Mr. Handyman is seeking an office professional with inbound/outbound sales experience to join our fast-paced team.

You’ll help manage leads, schedule Service Professionals, and ensure a top-notch customer experience in a growing home repair company known for the Done Right Promise. Ideal candidates live in the area, have 2–5+ years in office settings and at least 2 years in sales, with strong communication and computer skills.

Qualifications

• Live within the area.
• 2-5+ years of experience in an office setting.
• At least 2 years experience in sales.
• Past experience dispatching technicians and managing the daily schedule.
• Construction terminology.
• Solving problems must come easily to you.
• Professional communication and phone skills.

Responsibilities

• Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Inbound and Outbound Sales – Booking appointments both via inbound and outbound calls using Company proven methods.
• Making Recommendations and Managing Expectations with Customers – guide them through their projects.
• Create Life-Long Customers – deliver a great experience following the Mr. Handyman Way.

Skills

Sales experience

Office communication

Scheduling

Microsoft Office

Job description

Do you have Inbound / Outbound sales experience? Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

To Succeed in this Role

• Be highly organized and detail oriented while multi-tasking
• Possess excellent customer communication and independent work skills
• Deliver results
• Be a self-starterwith the ability to work autonomously and in a team environment
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2-5+ years of experience in an office setting
• Have at least 2 years experience in sales
• Past experience dispatching technicians and managing the daily schedule
• Construction terminology
• Solving problems must come easily to you
• Professional communication and phone skills

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more…

Your Responsibilities as an Office Professional

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Inbound and Outbound Sales – Booking appointments both via inbound and outbound calls using Company proven methods
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.
• Results – Meeting Company goals and objectives

[What We Want From You

• Culture alignment
• Rockstars only
• Bought into the vision
• Meets our expectations, which are…]

Benefits & Pay

The pay range for this position is $20 to $22 and is dependent on your experience.

Holiday and Vacation pay

401k investment opportunities

Still with us? Great!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.