Customer Service Representative

TEKsystems; City of Albany (NY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Contract-to-Hire Call Center Associate in Albany, NY. You will provide customer service support in a busy call center, respond to provider inquiries, and assist with online business applications related to claims and eligibility.

The role involves recording, tracking, and monitoring call information using a CRM and participating in an extensive training program with scripts and knowledge content. Hours are Monday–Friday in a hybrid environment.

Qualifications

• Minimum of 1 year of customer service experience (call center, retail, etc.).
• Comfortable using multiple computer screens.
• Experience with call tracking/CRM systems is a plus.

Responsibilities

• Respond to provider inquiries in a call center setting.
• Record and monitor call information in the CRM system.
• Track open tickets for follow-up and escalation.
• Assist customers using various tools including IVR and web self-service.

Skills

Computer skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High school diploma or GED

Tools

CRM application

Job description

Job Description

This full-time, contract-to-hire position is available in Albany, NY, providing customer service support in a call center environment. The role involves responding to provider inquiries and offering telephone assistance in their use of online business applications related to claims, eligibility, web-enabled self-services, and technical inquiries. A key part of the job includes recording, tracking, and monitoring call information using a call tracking/CRM application, and providing support through an extensive training program with established procedures, scripts, and knowledge content.

Responsibilities

• Respond to provider inquiries directed to the CSC Call center.
• Offer telephone assistance to providers using online business applications.
• Record, track, and monitor call information using a call tracking/CRM application.
• Track and monitor open tickets for follow-up, assignment, and escalation as required.
• Support customer requests using various tools and technologies including desktop faxing, web self-help, and IVR.
• Disseminate faxes, return telephone messages, send mail documents, and other related communication under direct supervision.

Essential Skills

• Strong computer skills.
• Excellent customer service abilities.
• Effective communication skills.
• Attention to detail.
• Organizational skills.

Additional Skills And Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience (call center, retail, etc.).
• Comfortable working with multiple computer screens.

Work Environment

The work environment is a hybrid setting located in Albany, New York. Working hours are Monday to Friday, 9:15 am to 6:00 pm, with a 45-minute unpaid lunch. Training hours are Monday to Friday, 8:15 am to 5:00 pm. The dress code is business casual. The call center accommodates over 80 representatives handling eMEDny calls, which can be noisy during high call volumes. Amenities include a cafeteria, walking area, and workout room located in the building's basement.

Job Type & Location

This is a Contract position based out of Albany, NY.

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Albany, NY.

Application Deadline

This position is anticipated to close on Nov 12, 2026.

Workplace Type

This is a hybrid position in Albany,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.