Client Systems Support Specialist

TEKsystems; New Jersey; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Remote-heavy hybrid schedule

3 remote work days per week

Structured training program

Job summary

TEKsystems is seeking a Client Systems Support Specialist in a hybrid Somerset, NJ role. You will provide phone and email support, troubleshoot software, Bluetooth connectivity, and hardware, and document incidents to resolve issues efficiently.

The position offers a remote-heavy schedule with 3 days at home and 2 days onsite, plus a structured 3–6 week training program to build core technical support skills.

Qualifications

• 1+ years of call center or troubleshooting experience.
• Recent IT graduates are encouraged to apply.
• Strong communication and problem-solving skills.
• Ability to guide customers through step-by-step solutions.

Responsibilities

• Provide phone and email support to customers and internal teams.
• Troubleshoot software, Bluetooth connectivity, mobile device, and hardware-related issues.
• Document calls, track incidents, and follow issues through resolution.
• Guide customers through technical solutions in a professional and customer-focused manner.
• Research device compatibility and assist with product-related questions.
• Escalate complex issues when necessary while maintaining a high-quality customer experience.

Skills

Customer service

Communication

Troubleshooting

Help desk

Microsoft Office

Education

Recent IT graduate

Tools

Mobile devices

Bluetooth connectivity

Windows OS

Job description

Client Systems Support Specialist

Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST

Looking for a role that blends customer service with technical troubleshooting? This is an excellent opportunity for call center professionals, help desk specialists, recent IT graduates, and technically inclined customer service representatives looking to build valuable technology support experience while enjoying a remote-heavy hybrid schedule.

Join a global leader in hearing healthcare and help customers troubleshoot software, Bluetooth connectivity, mobile devices, and related technology solutions. You'll receive structured training, develop in-demand technical support skills, and gain experience that can open doors to future IT and help desk opportunities.

What You'll Do

• Provide phone and email support to customers and internal teams
• Troubleshoot software, Bluetooth connectivity, mobile device, and hardware-related issues
• Document calls, track incidents, and follow issues through resolution
• Guide customers through technical solutions in a professional and customer-focused manner
• Research device compatibility and assist with product-related questions
• Escalate complex issues when necessary while maintaining a high-quality customer experience

What We’re Looking For

• Strong customer service and communication skills with the ability to manage a high volume of calls and inquiries
• 1+ years of call center, customer support, technical support, help desk, service desk, or troubleshooting experience
• Recent graduates with IT, Computer Support, Networking, Information Systems, or related technical education are encouraged to apply
• Comfortable troubleshooting mobile devices, Bluetooth connectivity, software applications, and basic hardware issues
• Strong problem-solving skills and the ability to guide customers through step-by-step solutions
• Proficiency with Microsoft Office and web-based applications
• Ability to learn new technology quickly and thrive in a fast-paced support environment
• Experience documenting tickets, customer interactions, or support cases is a plus

Why Apply?

• Remote-heavy hybrid schedule with 3 work-from-home days each week
• Consistent Monday-Friday schedule with no weekends
• Ideal for candidates who prefer later hours, working 11:30AM-8:00PM EST
• Structured 3-6 week training program with dedicated support
• Excellent entry point into technical support and IT-focused careers
• Build experience with software troubleshooting, connectivity devices, and customer technology support
• Work for a respected global healthcare technology organization
• Collaborative team environment with potential for contract extension

Training Schedule: Monday-Friday, 9:00AM-6:00PM EST for the first 3-6 weeks before transitioning to the permanent 11:30AM-8:00PM EST shift.

Ideal backgrounds: Call Center Representative, Customer Service Representative, Technical Support Representative, Help Desk Analyst, Service Desk Analyst, IT Support Specialist, Technical Customer Service Representative, Recent IT Graduate, or Computer Support Specialist.

#eastpriority26

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a hybrid position in Somerset,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.