Customer Service Representative

Trak Staffing Services, Inc; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Trak Staffing Services, Inc. in Cincinnati, OH is seeking a Customer Service Representative to manage orders and support the sales and operations teams. You will handle inquiries, process orders by phone, email, fax, voicemail, and EDI, and ensure accurate ERP entry.

The role requires 2–4 years of customer service experience, strong communication, and data-entry speed of at least 40 WPM. You will coordinate with AR, Sales, and Materials while maintaining service levels in a fast-paced

Qualifications

• High school diploma or GED is required.
• 2–4 years of customer service experience.
• Strong order processing and data entry skills.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Ability to manage customer complaints and troubleshoot order-related issues.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple responsibilities and meet strict deadlines.
• Intermediate computer proficiency, including Microsoft Word.
• Data entry speed of at least 40 WPM.
• Ability to follow established SOPs and company procedures.
• Ability to work independently and collaboratively with cross-functional teams.

Responsibilities

• Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.
• Process customer orders received through phone, email, fax, voicemail, and EDI.
• Enter and manage direct and distribution orders within the ERP system.
• Respond to customer questions regarding pricing, product availability, shipping terms, proof of delivery, and order status.
• Investigate customer complaints and coordinate appropriate resolutions.
• Process Customer Order Resolutions related to complaints and service issues.
• Set up and process standing customer orders.
• Coordinate with Accounts Receivable regarding new accounts, credit status, and orders placed on credit hold.
• Partner with Sales Operations and Field Sales to resolve pricing and customer-related concerns.
• Work closely with Materials Management to support FIFO inventory requirements.
• Maintain accurate customer account information, databases, and records.
• Balance multiple customer requests and priorities while meeting critical deadlines.
• Participate in departmental meetings and cross-functional initiatives as needed.

Skills

Order processing

Data entry

Communication

Multitasking

40 WPM typing

ERP system

Education

High school diploma or GED

Tools

ERP system

EDI orders

Microsoft Word

Job description

Website Summary

Trak group is partnering with a growing client seeking a Customer Service Representative to provide accurate, timely, and professional support throughout the customer order process. This role is responsible for processing orders, responding to customer inquiries, resolving issues, and coordinating with Sales, Accounts Receivable, and Materials Management to ensure a positive customer experience.

The ideal candidate is highly organized, detail-oriented, and comfortable managing a high volume of customer communication and order activity in a fast-paced environment.

Responsibilities

• Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.

• Process customer orders received through phone, email, fax, voicemail, and EDI.

• Enter and manage direct and distribution orders within the ERP system.

• Respond to customer questions regarding pricing, product availability, shipping terms, proof of delivery, and order status.

• Investigate customer complaints and coordinate appropriate resolutions.

• Process Customer Order Resolutions related to complaints and service issues.

• Set up and process standing customer orders.

• Coordinate with Accounts Receivable regarding new accounts, credit status, and orders placed on credit hold.

• Partner with Sales Operations and Field Sales to resolve pricing and customer-related concerns.

• Work closely with Materials Management to support FIFO inventory requirements.

• Maintain accurate customer account information, databases, and records.

• Balance multiple customer requests and priorities while meeting critical deadlines.

• Participate in departmental meetings and cross-functional initiatives as needed.

Must-Haves

• High school diploma or GED required.

• 2–4 years of customer service experience.

• Strong order processing and data entry skills.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal abilities.

• Ability to manage customer complaints and troubleshoot order-related issues.

• Strong organizational skills and attention to detail.

• Ability to prioritize multiple responsibilities and meet strict deadlines.

• Comfortable working in a fast-paced, deadline-driven environment.

• Intermediate computer proficiency, including Microsoft Word.

• Data entry speed of at least 40 WPM.

• Ability to follow established SOPs and company procedures.

• Ability to work independently and collaboratively with cross-functional teams.

Preferred

• Previous order processing/data entry experience.

• ERP system experience.

• Infor XA/MAPICS experience.

• Experience working with EDI orders.

• Experience coordinating with Sales, Accounts Receivable, and Materials/Inventory teams.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
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