Customer Service Representative

Advanced Innovative Technology Corp. TrakMotive; Redlands (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Full-time weekday schedule

Collaborative team environment

Career growth opportunities

Job summary

TrakMotive is seeking a detail-oriented Customer Service Representative in Redlands, CA to process orders and manage customer communications. The role emphasizes accuracy, problem solving, and excellent service in a fast-paced environment.

You will handle freight coordination, maintain records, and resolve order issues while ensuring a positive customer experience from start to finish. This is a full-time, on-site position with growth opportunities.

Qualifications

• Proven data entry accuracy and speed.
• Proficient in Excel and basic data handling.
• Excellent written and verbal communication.
• Strong customer service mindset and problem solving.
• Highly organized with attention to detail.
• Able to work independently and meet deadlines.
• Capable of multitasking in a fast-paced environment.
• Collaborative team player who takes initiative.

Responsibilities

• Accurately receive and process customer orders using company systems.
• Handle a high volume of incoming calls and customer inquiries.
• Communicate professionally with customers to resolve issues and ensure satisfaction.
• Maintain detailed and accurate records of customer interactions and transactions.
• Assist with freight coordination, shipping, and scheduling.
• Investigate and resolve order discrepancies or customer concerns.
• Follow established communication procedures and company guidelines.
• Identify customer needs and provide thoughtful, effective solutions.
• Collaborate with team members to ensure smooth operations.
• Maintain confidentiality of customer and company information.
• Support additional tasks and responsibilities as needed.

Skills

Data entry

Excel

Communication

Customer service

Organization

Independence

Multitasking

Team orientation

Tools

Microsoft Excel

Job description

Summary

We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team. You will be responsible for processing customer orders, managing communications, and ensuring excellent customer experience from start to finish.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in accuracy and organization, we’d love to hear from you.

Contract & Location

Full-time

Redlands, CA

Pay: $19.50/hour

Duties And Responsibilities

• Accurately receive and process customer orders using company systems
• Handle a high volume of incoming calls and customer inquiries
• Communicate professionally with customers to resolve issues and ensure satisfaction
• Maintain detailed and accurate records of customer interactions and transactions
• Assist with freight coordination, shipping, and scheduling
• Investigate and resolve order discrepancies or customer concerns
• Follow established communication procedures and company guidelines
• Identify customer needs and provide thoughtful, effective solutions
• Collaborate with team members to ensure smooth operations
• Maintain confidentiality of customer and company information
• Support additional tasks and responsibilities as needed

Qualifications

• Strong data entry skills with a high level of accuracy and speed
• Proficiency in Microsoft Excel
• Excellent written and verbal communication skills
• Strong customer service mindset and problem-solving abilities
• Highly organized with strong attention to detail
• Self-motivated and able to work independently
• Ability to multitask and perform in a fast-paced environment
• Team-oriented attitude with a willingness to go the extra mile

What You’ll Enjoy

• Full-time, weekday schedule
• A collaborative and supportive team environment
• Opportunities to build your skills and grow within the company
• A dynamic role where no two days are the same

About TrakMotive

Since our founding in 1996, TrakMotive has operated as a global leader in the automotive aftermarket, specializing in the design, manufacture, and distribution of high-quality components. We are more than just a parts supplier; we are a full-service partner to the industry’s largest distributors and retailers, known for our 100% brand-new CV Axles, Drive Shafts, and Window Regulators.

Why Work with Us?

When you join us, you’re getting the best of both worlds: the stability of a company that’s been growing since 1996 and the excitement of a global team that’s still reaching for more. We take pride in the fact that many of our senior leaders are long-term employees who started their careers at TrakMotive. We aren’t just looking for someone to fill a seat—we’re looking for someone who wants to have real impact and grow their career alongside us.

Physical Demands & Requirements

Physical Effort: Occasional to frequent lifting and carrying of up to 50 lbs. Position involves a combination of stationary work and frequent movement throughout the facility and across multiple levels. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Legal: Must be 18+ years of age and legally authorized to work in the United States.

Pre-employment: Ability to pass a post-offer background check and drug screen.

Equal Opportunity Employer AIT Corporation DBA TrakMotive is an equal opportunity employer and is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, genetic information, or any other basis protected by local, state, or federal laws.