Manufacturing Customer Service Representative

LHH; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Holiday pay

Job summary

LHH is recruiting a Customer Service Specialist for a temp-to-hire position in Richmond, VA. This on-site role supports the Spare Parts Department and serves as a primary point of contact for customers regarding spare parts, order processing, inventory inquiries, invoicing, and service-related support.

Responsibilities include processing quotes, orders and invoices; reviewing inventory; creating purchase orders in the ERP system; maintaining customer records; coordinating travel for field

Qualifications

• Strong experience in order processing and invoicing with high accuracy.
• Advanced Excel skills including Pivot Tables and data analysis.
• Experience with ERP systems; SAP preferred.
• Excellent written and verbal communication with a customer-focused approach.

Responsibilities

• Process customer quotes, orders, and invoices accurately.
• Review inventory levels and goods movement to support order fulfillment.
• Create and manage purchase orders within the ERP system.

Skills

Order processing

Invoicing

Data entry

Admin support

Advanced Excel

Pivot tables

ERP SAP

Customer service

Communication

Tools

SAP

Job description

LHH is recruiting for a Customer Service Specialist for a temp-to-hire position with our client in Richmond, VA. This is a fully on-site role supporting the Spare Parts Department and serving as a key point of contact for customers regarding spare parts, order processing, inventory inquiries, invoicing, and service-related support.

Responsibilities:

• Process customer quotes, orders, and invoices with a high degree of accuracy
• Review inventory availability, stock levels, and goods movement reports to support order fulfillment
• Create and manage purchase orders within the ERP system
• Maintain customer records, documentation, and service-related files
• Coordinate travel arrangements and service documentation for field service activities
• Support repair tracking, inventory activities, and order management processes
• Provide professional customer support via phone and email while partnering with internal departments to resolve issues
• Generate reports and analyze data to support departmental operations and customer needs

Qualifications:

• Strong order processing, invoicing, data entry, and administrative support experience
• Advanced Excel skills, including Pivot Tables
• Experience working with ERP systems; SAP preferred
• Excellent written and verbal communication skills with a customer-focused approach

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records.