Customer Service Representative

DHL Supply Chain; China Grove (NC); On-site; Confidential; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO and holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain is seeking a Customer Service Representative for our warehouse operations in the United States. You will process orders, prepare correspondence, and provide product, service, and transit information to customers, acting as a liaison to resolve issues. Shift is Monday–Friday, 6am to 2:30pm with overtime as required.

Pay is $21.50 per hour. This is a warehouse customer service role, with benefits such as medical/dental/vision, PTO, 401(k) with company match, tuition reimbursement,

Qualifications

• Experience in customer service or warehouse-related roles.
• Ability to process orders and maintain records.
• Strong communication and problem-solving skills.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers.
• Act as liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Documentation

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring! New Location!

At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. Join us. Work with us. Grow with us.

Position: Customer Service Representative

Shift: Monday-Friday, 6am to 2:30pm + OT as required

Pay: $21.50 per hour

This is a warehouse customer service role, and not a call center. Ideal candidates should have previous experience in roles with dispatch, trucking, load scheduling, or similar warehouse tasks.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.