CSR / Client Services Rep

Intelligent Service: Plumbing, Heating, Cooling & Drain Cleaning; Mount Prospect (IL); On-site; USD 48,216 - 68,880; Full time

Benefits offered by this job

Health benefits

Profit sharing

IRA retirement plan

Paid day off for birthday

Job summary

A local plumbing and HVAC service company in Mount Prospect is seeking a full-time Customer Service Representative. This role involves answering calls, scheduling appointments, and providing exceptional customer service. Ideal candidates have strong communication and interpersonal skills, with experience in customer service preferred. Flexible availability during weekdays and weekends is a must. Join a team that offers great benefits and career growth opportunities.

Qualifications

• Customer service experience preferred, experience in Plumbing and HVAC a plus.
• Positive, friendly disposition in all interactions.
• Flexible availability on weekdays and weekends.

Responsibilities

• Answer phones and provide customer service.
• Schedule and confirm appointments.
• Enter purchase orders and process invoices.
• Assist with various office tasks and maintain office organization.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving

Strong computer skills

Organizational skills

Detail-oriented

Job description

Intelligent Service Plumbing, Heating, Cooling, and Drain Cleaning is calling all customer service professionals who are interested in a full-time Customer Service Representative job in the Mount Prospect, IL area to apply to join our amazing office team!

Why you should join our team

We are a local company in a competitive industry that invests in our team and offers real opportunities for career growth. Our Customer Service Representatives earn top pay based on experience. Our team also enjoys great benefits, including health benefits, profit sharing, IRA retirement plan, and even your birthday is a paid day off! We also make it easy to apply with our initial quick and easy mobile‑optimized application. If we have your attention, please continue reading!

About Intelligent Service Plumbing, Heating, Cooling, & Drain Cleaning

Serving Chicago since 1979, Intelligent Service is the company local residents trust for plumbing, HVAC, and indoor air quality. As market leaders of the service industry, our clients have come to rely on our exceptional service and problem‑solving acumen. Embracing our core model of helping people live in greater safety and comfort, our professional tradespeople ensure our high standards are met, our products and services exceed expectations, and overall customer satisfaction.

Our professional team is the foundation of our success, which is why we provide a company culture comprised of trust, integrity, and transparency, as well as a clearly laid out path to build the life‑long career you want!

Are you a good fit?

We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail‑oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service Representative position today!

What We Need From You

As a Customer Service Representative for us, you are the first point of contact when the customer calls into the office, making you the voice of our company. You will provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and in person. Your primary responsibilities will be to answer phones, schedule and confirm appointments, enter purchase orders, and process invoices. There will always be a variety of office tasks you can help with, including keeping the office clean and organized.

• Customer service experience AND experience in the Plumbing and HVAC fields a PLUS, but we are willing to train the right person
• Strong computer skills
• Flexible availability on weekdays and weekends
• Ability to work in our office

Shift availability (Shift 4)

6‑10 PM M‑F and Sat. & Sun 9 AM‑5 PM

Apply today!

Location: 60056

Salary: $35.00 – $50.00 per hour