Customer Service Representative

DeHubs Ltd; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

On-the-job training

Opportunities for advancement

Paid time off and holidays

Job summary

DeHubs Ltd. is seeking a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

The role is full-time and onsite in Chicago, requiring 0-2 years of customer service experience. You will respond to inquiries, process orders and updates, and help maintain accurate records while meeting performance goals for response time and

Qualifications

• High school diploma or equivalent required.
• 0-2 years of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable with computer systems and multitasking.
• Patient, empathetic, and customer-focused.
• Ability to remain calm under pressure.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Skills

Communication skills

Problem-solving

Multitasking

Customer focus

Calm under pressure

Education

High school diploma or equivalent

Tools

Computer systems

Job description

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Customer Service Representative

Employment Type: Full-Time, Permanent

Work Arrangement: Onsite

Experience Required: 0-2 years

Salary: $18-$21/hour

Job Summary

We are hiring a Customer Service Representative to provide friendly, efficient support to customers via phone, email, or chat. You'll resolve inquiries, troubleshoot issues, and ensure a positive customer experience with every interaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues and complaints professionally
• Process orders, returns, or account updates as needed
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Provide accurate information about products or services
• Meet performance goals for response time and satisfaction

Requirements & Qualifications

• High school diploma or equivalent required
• 0-2 years of customer service experience
• Strong communication and problem-solving skills
• Comfortable with computer systems and multitasking
• Patient, empathetic, and customer-focused
• Ability to remain calm under pressure

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• On-the-job training
• Opportunities for advancement

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.