Customer Service Representative

Milltown Plumbing; Chelmsford (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Educational Allowances

Health Insurance

Vision Insurance

Life Insurance

Paid Holidays

Company Events

Job summary

Milltown Plumbing in Chelmsford is seeking a full-time customer service representative to join their dynamic team. The role involves converting customer calls into booked service appointments and maintaining accurate records in the customer database.

Preferred candidates will have a strong background in customer service, excellent communication skills, and the ability to build rapport with clients. The position offers a pay range of $18 to $24 per hour along with various benefits, including

Qualifications

• Proven track record in customer service.
• Highly organized with exceptional follow-through abilities.
• Engaging personality that blends well with a fast-paced environment.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Respond to customer requests, resolving issues and promoting the brand.
• Maintain and update customer database with complete and accurate information.

Skills

Customer service

IT competence

Strong communication

Organizational skills

Empathy

Typing skills

Education

Bachelor’s degree or equivalent

Job description

• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Blue Cross Blue Shield Health Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays to Celebrate
• Company Events

Full Job Description

We’re a dynamic, family-owned business with over 45 years of expertise. We’re on a mission to be a great place to work, provide industry leading service and continue to grow!

We’re the go-to experts for plumbing, heating, cooling, and electrical services to keep homes and businesses comfortable all year long. Join us in making every home and business a Customer and MillTown fan. Make this year the first to join the MillTown team.

Essential Duties and Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Desired Skills and Experience

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• A Bachelor’s degree or equivalent is a plus.
• Engaging personality that blends well with a fast-paced, goal-driven environment.

Job Type: Full-time

Pay: $18.00–$24.00 per hour

MillTown Plumbing & Heating Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.