Service Manager

Milltown Plumbing; Chelmsford (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Weekly Pay

Bonuses

Company Vehicle

Up to 4% 401(k) Match

Paid Training, Educational Allowances

Health, Life and Dental Insurance

Paid Holidays

Boot Compensation

Job summary

MillTown Plumbing in Chelmsford, MA, is seeking an experienced Service Manager to lead our residential service department and ensure top-tier customer experiences. The role focuses on guiding technicians, monitoring field work, and coordinating with dispatch to maximize efficiency and profitability.

You will supervise technicians, conduct ride-alongs, handle budgeting, schedules, and compliance, and help the team deliver consistent quality service daily.

Qualifications

• 5+ years of service management experience.
• Excellent customer service skills.
• Clean driving record.
• Ability to lead and develop field technicians.

Responsibilities

• Deliver excellent customer service.
• Supervise and lead the service team.
• Manage and evaluate field technicians for peak performance.
• Conduct ride-alongs to ensure high-quality service.
• Ensure repairs/installations meet high standards and permits.
• Collaborate with Dispatch to optimize schedules.
• Assist technicians on-site and provide guidance.
• Lead weekly one-on-one meetings for improvement.
• Resolve customer issues to ensure satisfaction.
• Maintain compliance with regulations.
• Manage departmental budget.
• Handle paperwork, evaluations, and timesheets.

Skills

Team motivation

Follow-through

Communication

Public speaking

Trust building

Job description

Service Manager

Benefits:

• Paid Time Off
• Weekly Pay
• Bonuses
• Company Vehicle
• Up to 4% 401(k) Match
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Health, Life and Dental Insurance
• Paid Holidays
• Boot Compensation

We're seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.

MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go‑to experts for plumbing, heating, cooling, and electrical services.

Essential Duties and Responsibilities*

• Deliver excellent customer service.
• Supervise and lead our service team.
• Manage and evaluate Field Technicians to ensure peak performance.
• Conduct ride‑alongs with technicians to ensure high-quality service.
• Ensure repairs and installations meet high standards and obtain necessary permits.
• Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits.
• Assist Technicians with on‑site issues, providing guidance.
• Facilitate weekly one‑on‑one meetings with Technicians for continuous improvement.
• Resolve customer issues to ensure complete satisfaction.
• Maintain compliance with all local, state, federal, and company regulations.
• Manage the departmental budget effectively.
• Handle clerical duties, including paperwork, evaluations, expense reports, and timesheets.

Desired Skills and Experience

• Motivate teams to achieve company goals
• Keep projects on track with exceptional follow‑through
• Communicate effectively in both verbal and written interactions
• Comfortable with public speaking and presentations
• Build trust within the team

Qualifications*

• 5+ Years Experience
• Customer service skills
• Clean driving record

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full‑time

Pay: $65,000 - $85,000 annually

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record