Customer Service Representative

Airtron LLC; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Airtron LLC in Charlotte, NC is seeking a customer-focused individual to provide support in a fast-paced environment. This role involves answering phones, assisting customers, managing data entry, and providing customer services related to sales and installations.

The ideal candidate will have a high school diploma or GED, 2-4 years of relevant experience, and must be able to communicate effectively in English. Valid driver's license and a positive attitude are essential.

Qualifications

• 2-4 years of experience working in an office setting with duties assisting customers over the phone.
• Must be able to communicate in English effectively, both verbally and in writing.
• Valid driver's license required.

Responsibilities

• Answer phones and assist customers with inquiries.
• Provide customer services relating to sales and installations.
• Manage data entry and communication tools for operations.

Skills

Customer service mindset

Excellent written and verbal communication skills

Strong organizational skills

Ability to work independently and as part of a team

General computer competency

Education

High School Diploma or GED

Completed college coursework

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary: This position requires working afternoon/evening shifts, including weekends, to support business operations.

Responsibilities

• Answers phones, schedules customers and assists customers with any/all inquiries.
• Provides customer services relating to sales, sales promotions, installations and communications.
• Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, processes refunds.
• Manages all data entry including but not limited to utilization of emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Makes outbound customer phone calls in limited situations typically when following up on permits and inspections as well as rescheduling services for customers.
• Ensures that good customer relations are maintained, and that customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Follows location initiatives and proactively informs and educates customers.
• Makes recommendations and in some cases develops improvement plans in response to customer surveys.
• Follows all company policies and procedures, including but not limited to safety.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or GED.
• 2-4 years of experience working in an office setting with a minimum of 20% of daily duties assisting customers over the phone.
• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook.
• Must be able to communicate in English effectively, both verbally and in writing.
• Valid driver's license required.
• Ability to work overtime with little notice; weekend hours may occasionally be required.

Preferred Qualifications

• Completed college coursework.

Additional Knowledge, Skills and Abilities

• Customer service mindset.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Able to work in a fast-paced environment.
• Strong organizational skills, attention to detail and the ability to multi-task.
• Willingness to learn and be a part of a team.
• Positive attitude and a team player.
• Related work experience may be substituted for education.
• Ability to build positive relationships with customers, both internal and external.
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture.

Working Conditions

• Open office environment.
• Fast-paced environment.

Physical Requirements

• Must be able to lift/move up to 20 pounds frequently.
• Frequently performs tasks requiring bending at the waist, kneeling or crouching.
• Must be able to adhere to long periods of standing, walking or sitting.
• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely.
• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to express or exchange ideas by means of the spoken word to impart oral information to others.
• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad.
• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.