Customer Service Representative - Onsite

Airtron LLC; San Antonio (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Airtron LLC in San Antonio is seeking a Customer Service Representative to support operational needs by addressing customer inquiries and managing administrative duties. The role involves answering calls, scheduling appointments, and maintaining good customer relations.

Candidates should have at least 2–4 years of office experience and demonstrate effective communication skills along with a customer service mindset. A valid driver's license and ability to work in a fast-paced environment are essential. We are committed to inclusivity and diversity in our workplace.

Qualifications

• 2–4 years of experience working in an office setting, assisting customers over the phone.
• General computer competency required with at least 1-year experience in Microsoft Office.
• Valid driver's license and ability to work overtime with little notice.

Responsibilities

• Answer phones, schedule customers, and assist with inquiries.
• Provide customer services related to sales and installations.
• Manage all data entry and communication via email and text.

Skills

Customer service mindset

Effective communication skills

Organizational skills

Ability to multi-task

Education

High School Diploma or GED

Completed college coursework

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

The Customer Service Representative will support operational business needs by communicating with and addressing all customer needs and inquiries, partnering with field employees and management, and completing all applicable administrative duties.

Essential Duties / Responsibilities

• Answers phones, schedules customers, and assists customers with any and all inquiries.
• Provides customer services related to sales, sales promotions, installations, and communications.
• Takes incoming and makes outbound calls, processes credit cards, offers service plans, schedules appointments, and processes refunds.
• Manages all data entry including but not limited to utilization of emails, text messages, and other communicative tools to route manpower and resources efficiently.
• Makes outbound customer phone calls for follow‑up on permits, inspections, and rescheduling services.
• Ensures good customer relations are maintained and that claims and complaints are resolved fairly and in accordance with consumer laws.
• Follows location initiatives, proactively informs and educates customers, and makes recommendations or develops improvement plans in response to customer surveys.
• Follows all company policies and procedures, including safety protocols.
• Performs other duties as assigned.

Minimum Requirements

• High School Diploma or GED.
• 2–4 years of experience working in an office setting, with at least 20% of daily duties assisting customers over the phone.
• General computer competency required, including a minimum of 1 year experience with Microsoft Excel, Word, and Outlook.
• Effective communication in English, both verbally and in writing.
• Valid driver's license.
• Ability to work overtime with little notice; weekend hours may occasionally be required.

Preferred Qualifications

• Completed college coursework.

Additional Knowledge, Skills, and Abilities

• Customer service mindset.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to work in a fast‑paced environment.
• Strong organizational skills and attention to detail.
• Ability to multi‑task.
• Willingness to learn and be part of a team.
• Positive attitude and team player spirit.
• Ability to build positive relationships with customers, both internal and external.
• Willingness and ability to work collaboratively with all levels of the organization.
• Safety mindset and acceptance of a safety culture.

Working Conditions

Onsite – open office environment. Fast‑paced environment.

Physical Requirements

Must be able to lift or move up to 20 pounds frequently; perform tasks requiring bending at the waist, kneeling or crouching; adhere to long periods of standing, walking, or sitting; hear, understand, and distinguish speech or other sounds to operate phones or other office equipment safely; have adequate vision for close, distance, and peripheral tasks; enter text or data using a traditional keyboard or 10‑key numeric keypad; use arms and hands to reach overhead, signal, grab, hold, lift, turn, push, and pull objects and tools.

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.