Customer Service Specialist

FARMERS CO-OPERATIVE SOCIETY; Sioux Center (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k Company matches 50% up to 10%

Vacation & Paid Holidays after 30 days

Company bonus incentive

Excellent health insurance plans

Dental & Vision available

Short- & Long-Term Disability provided

Life Insurance

Identity Theft Insurance

Accident Insurance

Clothing Allowance

10% Discount on purchases

Job summary

FARMERS CO-OPERATIVE SOCIETY in Sioux Center, IA seeks a full-time Customer Service Specialist to be the first contact for customers, helping with inquiries, product selection, and a positive shopping experience.

Responsibilities include greeting customers, answering questions, processing transactions, assisting inventory, and collaborating with teammates to ensure a seamless service. Office hours are daytime, with occasional travel between locations.

Qualifications

• High school diploma or GED.
• Prefer experience with customer service / data entry or related field.

Responsibilities

• Greet customers and assist them in finding products.
• Answer questions regarding product features, pricing and availability.
• Provide recommendations based on customer needs and project requirements.
• Process sales transactions accurately and efficiently using the cash register.
• Handle inquiries and resolve issues professionally.
• Maintain a clean and organized store environment and inventory.
• Collaborate with team members for a seamless customer experience.
• Stay updated on new products and promotions to assist customers.
• Assist in inventory management and restocking.
• Support floor moves, merchandising, and store housekeeping.
• Adhere to company policies, pricing, and loss prevention.
• Other duties as assigned.

Skills

Customer service

Data entry

Team collaboration

Education

High school diploma or GED

Tools

POS system

Company software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Full Time Sioux Center, IA, US

22 days ago Requisition ID: 2195

Overall Job Function:

The Customer Service Specialist is the first point of contact for customers, assisting them with inquiries, product selection, and ensuring a positive shopping experience. The goal will be to provide excellent customer service while promoting our products and services.

Essential Job Functions:

Greet customers and assist them in finding the right products for their needs.

Answer customer questions regarding product features, pricing, and availability.

Provide recommendations based on customer needs and project requirements.

Process sales transactions accurately and efficiently using the cash register.

Handle customer inquiries and resolve issues in a professional manner.

Maintain a clean and organized store environment, including product displays and inventory.

Collaborate with team members to ensure a seamless customer experience.

Stay updated on new products and promotions to effectively assist customers.

Assist with inventory management and restocking.

Assist in floor moves, merchandising, display maintenance and store housekeeping.

Adheres to all company policies, procedures, and practices, including signing, pricing, and loss prevention.

Other duties as assigned.

Secondary Responsibilities:

Consistent positive and can-do attitude

Strong interpersonal skills

Knowledgeable on company software and software support

Ability to manage stressful situations professionally.

High level of customer service focus

Supports a consistent professional image of the company.

Observes safety policy and procedure as an absolute

Attitude of positivity and reacts calmly under pressure.

Work ethic of the highest integrity

Commitment to dependability and willingness to work to meet goals and deadlines.

Effectively solve problems.

Qualifications:

High school diploma or GED.

Prefer experience with customer service / data entry or related field.

Work Requirements:

This position is based in a fast-paced office setting. Equipment utilized will be a computer, phone, fax, copy machine and other standard office equipment. Typical office hours are Monday to Friday daytime hours; weekend / holiday and evening hours as deemed by customer demand. Position will occasionally be exposed to elements, loud noise, and agricultural equipment and may require travel between FCS locations.

While performing job functions the employee will be required to talk and listen most of the time. The employee will spend frequent intervals moving and sitting, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel. The employee will need to be able to lift up to 25 pounds occasionally and 15 pounds frequently. The physicality of this job is moderate.

Overall Job Function:

The Customer Service Specialist is the first point of contact for customers, assisting them with inquiries, product selection, and ensuring a positive shopping experience. The goal will be to provide excellent customer service while promoting our products and services.

Essential Job Functions:

Greet customers and assist them in finding the right products for their needs.

Answer customer questions regarding product features, pricing, and availability.

Provide recommendations based on customer needs and project requirements.

Process sales transactions accurately and efficiently using the cash register.

Handle customer inquiries and resolve issues in a professional manner.

Maintain a clean and organized store environment, including product displays and inventory.

Collaborate with team members to ensure a seamless customer experience.

Stay updated on new products and promotions to effectively assist customers.

Assist with inventory management and restocking.

Assist in floor moves, merchandising, display maintenance and store housekeeping.

Adheres to all company policies, procedures, and practices, including signing, pricing, and loss prevention.

Other duties as assigned.

Secondary Responsibilities:

Consistent positive and can-do attitude

Strong interpersonal skills

Knowledgeable on company software and software support

Ability to manage stressful situations professionally.

Competencies:

High level of customer service focus

Supports a consistent professional image of the company.

Observes safety policy and procedure as an absolute

Attitude of positivity and reacts calmly under pressure.

Work ethic of the highest integrity

Commitment to dependability and willingness to work to meet goals and deadlines.

Effectively solve problems.

Qualifications:

High school diploma or GED.

Prefer experience with customer service / data entry or related field.

Work Requirements:

This position is based in a fast-paced office setting. Equipment utilized will be a computer, phone, fax, copy machine and other standard office equipment. Typical office hours are Monday to Friday daytime hours; weekend / holiday and evening hours as deemed by customer demand. Position will occasionally be exposed to elements, loud noise, and agricultural equipment and may require travel between FCS locations.

While performing job functions the employee will be required to talk and listen most of the time. The employee will spend frequent intervals moving and sitting, while also needing to reach, bend, twist, crawl, crouch, stoop or kneel. The employee will need to be able to lift up to 25 pounds occasionally and 15 pounds frequently. The physicality of this job is moderate.

*FCS job descriptions are a representation of a job requirements knowledge, skills, and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• 401k Company matches 50% up to 10%
• Vacation & Paid Holidays after 30 days of employment
• Company bonus incentive
• Excellent health insurance plans
• Dental & Vision available
• Short- & Long-Term Disability provided at no cost to you
• Life Insurance
• Identity Theft Insurance
• Accident Insurance
• Clothing Allowance
• 10% Discount on purchases at the How-To Building Center