Customer Service Representative

MSRcosmos LLC; Cedar Rapids (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

MSRcosmos LLC in the United States is seeking a detail-oriented Sales Support professional to manage sales orders, handle customer requests, and process transactional activities with accuracy and timeliness.

You will collaborate with Sales, Product, Repairs, Finance, and Compliance teams to ensure orders meet requirements and comply with Global Trade and export regulations, while helping develop standardized procedures across departments.

Qualifications

• Experience in sales order processing and customer service.
• Strong attention to detail and accuracy in documentation.
• Ability to work with multiple internal teams to resolve issues.
• Familiarity with regulatory compliance and export requirements is a plus.

Responsibilities

• Create, process, and oversee sales orders.
• Facilitate exchange orders, warranties, credits, and purchase requests.
• Process admin activities related to sale, return, or credit of materials.
• Collaborate with internal departments to resolve transactional issues.
• Communicate with customers and keep them updated on status.
• Monitor the sales support inbox and route requests appropriately.
• Ensure orders and requests are processed accurately and promptly.
• Maintain records related to sales orders, credits, exchanges, warranties, and transactions.
• Ensure compliance with Global Trade policies and export requirements for international shipments.
• Ensure DOC and DOS license requirements for exports are understood and followed.
• Support development and documentation of cross-department procedures.
• Prioritize requests and meet deadlines.
• Perform additional sales support and administrative duties as assigned.

Skills

Customer service

Communication

Detail oriented

Order processing

Cross-functional teamwork

Documentation

Process improvement

Multitasking

Time management

Problem solving

Regulatory compliance

Job description

We are seeking a detail-oriented and customer-focused Sales Support professional to manage sales order processing, customer requests, transactional activities, and related administrative functions. This role will work closely with Sales, Product Line, Repairs, Finance, Global Trade, Purchasing, and other internal teams to ensure orders and customer requests are processed accurately and efficiently. The position will also support compliance with global trade and export requirements while helping develop and implement standardized procedures and processes across departments.

Key Responsibilities:

• Create, process, and oversee sales orders based on established customer and business requirements.
• Facilitate and monitor exchange orders, warranty requests, credits, purchase requests, and other sales-related transactions.
• Process administrative activities associated with the sale, return, exchange, or credit of materials.
• Collaborate with Sales, Product Line, Repairs, Finance, Global Trade, Purchasing, and other internal departments to resolve transactional issues and meet customer requirements.
• Communicate with internal and external customers to address questions, resolve transactional issues, and provide timely updates.
• Monitor and manage the general Sales Support email inbox, ensuring requests are properly routed to the appropriate account owner.
• Ensure customer orders and requests received through the Sales Support inbox are processed accurately and in a timely manner.
• Maintain accurate records and documentation related to sales orders, credits, exchanges, warranties, and customer transactions.
• Ensure compliance with established Global Trade policies and export requirements for international shipments.
• Ensure compliance with applicable Department of Commerce (DOC) and Department of State (DOS) license requirements for global exports.
• Support the development, documentation, and implementation of procedures and processes across departments.
• Prioritize multiple requests and transactions while maintaining accuracy and meeting established deadlines.
• Perform additional sales support and administrative duties as assigned.

Required Skills & Attributes:

• Strong customer service and communication skills with the ability to interact effectively with internal and external customers.
• Strong attention to detail and accuracy when processing orders, documentation, and transactional requests.
• Ability to work collaboratively and understand how individual responsibilities contribute to overall team objectives.
• Dependable and accountable, with the ability to follow through on assignments and established procedures.
• Strong organizational and multitasking skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to handle interruptions and changing priorities while maintaining workflow and accuracy.
• Ability to quickly locate and provide status updates, documentation, and information when requested.
• Willingness to learn and stay current with changes in processes, systems, regulations, and professional practices.
• Strong problem-solving and follow-up skills.
• Ability to work effectively with cross-functional teams and support process improvement initiatives.